Customer Service Executive

Placements24; Stellenbosch; Hybrid; ZAR 350,000 - 600,000; Full time

Job summary

Placements24 is seeking an experienced Customer Service Executive to join their dynamic team in a fully remote role. You will manage a portfolio of key client relationships, resolve complex issues, and drive customer satisfaction through proactive service delivery.

The role requires exceptional communication, negotiation and interpersonal skills, plus experience with CRM software. You will work autonomously in a virtual environment, analyze feedback for service improvements, and collaborate with

Qualifications

• Proven track record in customer service management or executive roles.
• Exceptional communication, negotiation and interpersonal skills.
• Experience with CRM software and customer support platforms.
• Ability to work independently, manage time effectively, and meet targets remotely.
• Strong problem-solving and strategic approach to customer satisfaction.

Responsibilities

• Manage a portfolio of key customer accounts, ensuring their needs are met proactively.
• Address and resolve escalated customer complaints and complex inquiries with efficiency and professionalism.
• Develop and maintain strong relationships with customers through regular communication and follow-up.
• Analyze customer feedback and trends to identify areas for service improvement.
• Collaborate with internal teams to ensure seamless service delivery and customer retention.

Skills

Customer service leadership

Communication skills

Time management

Tools

CRM software

Customer support platforms

Job description

About the Role

Our client is seeking an experienced and customer-centric Customer Service Executive to join their dynamic team, offering a fully remote work opportunity. You will be responsible for managing customer relationships, resolving complex issues, and driving customer satisfaction through exceptional service delivery. This role requires a proactive approach, excellent communication skills, and the ability to work autonomously in a virtual environment. You will play a vital role in representing the company and ensuring that our clients receive the highest level of support, contributing to our reputation for outstanding service.

Key Responsibilities

• Manage a portfolio of key customer accounts, ensuring their needs are met proactively.
• Address and resolve escalated customer complaints and complex inquiries with efficiency and professionalism.
• Develop and maintain strong relationships with customers through regular communication and follow-up.
• Analyze customer feedback and trends to identify areas for service improvement.
• Collaborate with internal teams to ensure seamless service delivery and customer retention.

Requirements

• Proven track record in a customer service management or executive role.
• Exceptional communication, negotiation, and interpersonal skills.
• Experience with CRM software and customer support platforms.
• Ability to work independently, manage time effectively, and meet targets in a remote setting.
• Strong problem-solving capabilities and a strategic approach to customer satisfaction.

Benefits

• Competitive salary and performance-based bonus structure.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and career growth in a remote capacity.
• A supportive and collaborative virtual team environment.