Customer Service Associate

Placements24; Pretoria; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote work

Health insurance benefits

Paid time off and holidays

Career progression

Supportive team culture

Job summary

Placements24 is seeking a motivated Customer Service Associate to join our remote team in South Africa. Based in Pretoria, Gauteng, ZA, this fully remote role delivers exceptional support from home, handling inquiries, resolving issues, and ensuring a positive customer experience.

You'll communicate clearly, listen attentively, and use CRM tools to document interactions while following policies. A proactive, solutions-oriented attitude and reliability are essential for success in this flexible,

Qualifications

• Previous experience in customer service or related field preferred.
• Excellent verbal and written English communication.
• Strong active listening and interpersonal skills.
• Ability to stay calm and professional under pressure.
• Familiarity with CRM software and customer support tools.
• Reliable internet connection and ability to work remotely.
• Reside near Pretoria or maintain strong ties to the region.

Responsibilities

• Handle incoming customer inquiries through various communication channels (phone, email, chat).
• Provide information about products, services, and policies.
• Resolve customer issues and complaints efficiently and empathetically.
• Document all customer interactions and actions taken in the CRM system.
• Follow communication protocols and company guidelines.
• Identify customer needs and help them use specific features.
• Escalate complex issues to the appropriate internal teams.
• Contribute to team efforts by accomplishing related results as needed.
• Proactively seek opportunities to enhance customer satisfaction and loyalty.

Skills

Communication

Active Listening

Interpersonal Skills

English Proficiency

Time Management

Problem Solving

Remote Work Capability

Tools

CRM Software

Job description

About the Role

Our client, a leading provider of digital solutions, is actively seeking a motivated Customer Service Associate to join their remote team. This position is based in Pretoria, Gauteng, ZA , but offers a fully remote working arrangement, allowing you to deliver exceptional support from the comfort of your home. You will play a vital role in assisting customers with their inquiries, resolving issues efficiently, and ensuring a positive overall experience. The ideal candidate is an outstanding communicator, possesses a knack for problem-solving, and is committed to providing top-tier service. This is an exciting opportunity to contribute to a forward-thinking company and grow your career in customer support within a flexible remote setting.

Key Responsibilities

• Handle incoming customer inquiries through various communication channels (phone, email, chat).
• Provide information about products, services, and policies.
• Resolve customer issues and complaints efficiently and empathetically.
• Document all customer interactions and actions taken in the CRM system.
• Follow communication protocols and company guidelines.
• Identify customer needs and help them use specific features.
• Escalate complex issues to the appropriate internal teams.
• Contribute to team efforts by accomplishing related results as needed.
• Proactively seek opportunities to enhance customer satisfaction and loyalty.

Requirements

• Previous experience in customer service or a related field is advantageous.
• Excellent verbal and written communication skills in English.
• Strong active listening and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Good organizational and time-management skills.
• Familiarity with CRM software and customer support tools.
• Must be comfortable working remotely and possess a reliable internet connection.
• A proactive and solutions-oriented approach.
• Reside within a commutable distance to Pretoria, Gauteng, ZA , or demonstrate strong ties to the region.

Benefits

• Competitive compensation package.
• Fully remote work opportunity with flexible hours.
• Health insurance benefits.
• Paid time off and holidays.
• Opportunities for skill development and career progression.
• Supportive team culture and management.