Customer Service Assistant (Matric/N4-N6 )

Uniting Holding; Gqeberha, Kariega; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Collaborative environment

Comprehensive training

Job summary

MJZ Direct Marketing (PTY) LTD is seeking a friendly Customer Service Assistant (Matric/N4-N6) to join our team. You will support customers, handle inquiries, and help maintain customer records.

The role is based in Port Elizabeth or Uitenhage and offers training and development opportunities in a collaborative environment. Ideal candidates have Matric/N4–N6 and strong communication skills, with a willingness to learn and grow in customer service and professional development.

Qualifications

• Matric/N4–N6 qualifications required.
• SA ID or valid work permit.
• Port Elizabeth or Uitenhage based location.
• Previous customer service experience preferred.
• Excellent verbal and written communication.

Responsibilities

• Assist customers with inquiries via phone, email and chat.
• Support the service team in resolving issues.
• Maintain and update customer records in the database.
• Prepare and distribute service reports and documents.
• Coordinate and execute customer service initiatives.
• Provide admin support to the service team as needed.
• Collaborate with other departments to ensure a seamless experience.
• Stay informed about products, services and policies for accurate info.

Skills

Strong communication

Excellent organizational skills

Multitasking ability

Team-oriented mindset

Positive attitude

Education

Matric/N4-N6

Job description

Customer Service Assistant (Matric/N4-N6)

Mjz Direct Marketing (PTY) LTD is looking for a friendly and motivated Customer Service Assistant to join our team. This role is ideal for someone with Matric or N4-N6 qualifications who enjoys working with people, helping customers, and learning valuable workplace skills. You will support customers, assist with daily service tasks, and help create a positive experience for everyone who interacts with the company. This is a great opportunity for someone who wants to grow in customer service, communication, and professional development.

Responsibilities:

• Assist customers with inquiries via phone, email, and chat, providing prompt and courteous responses.

• Support the customer service team in resolving customer issues and complaints.

• Maintain and update customer records accurately in the company database.

• Help prepare and distribute customer service reports and documentation.

• Assist in the coordination and execution of customer service initiatives and projects.

• Provide administrative support to the customer service team as needed.

• Collaborate with other departments to ensure a seamless customer experience.

• Stay informed about company products, services, and policies to provide accurate information to customers.

Qualifications:

• Passed Matric/NQFLV4.

• SA ID / Work permit.

• Located based in Port Elizabeth or Uitenhage .

• Previous experience in a customer service.

• Strong communication skills, both verbal and written.

• Excellent organizational skills and attention to detail.

• Ability to multitask and manage time effectively.

• Ability to work well in a team-oriented environment.

• Positive attitude and a commitment to providing excellent customer service.

Benefits:

• Competitive salary package.

• Opportunities for career growth and managing a company.

• A collaborative and supportive work environment.

• Comprehensive training programs.

Conclusion:

If you are enthusiastic about customer service and enjoy working in a team-oriented environment, we invite you to join MJZ Direct Marketing as a Customer Service Assistant. Be a part of our mission to deliver outstanding customer experiences and support our continued growth and success.