Customer Service Agent - Car Rental & Reservations

Motus Corporation; Wes-Kaap; On-site; ZAR 134,000 - 201,000; Part time

Job summary

Europcar Car Rental in Cape Town is seeking a proactive Customer Service Agent to support branch targets by delivering efficient service in line with quality procedures. You will handle rentals, reservations, and customer queries with a customer-first mindset.

The role requires 2 years front office experience, a Code 8 driver's license, and matric/NQF level 4. Overtime and weekend work may be required; join a dynamic team and build a local career in car rental.

Qualifications

• 2 years front office/customer service experience.
• Code 8 driver’s license with at least 2 years driving experience.
• Matric or equivalent (NQF level 4) is required.

Responsibilities

• Handle all aspects of the customer’s check-out and check-in rental transactions per procedures.
• Make, amend, cancel and monitor reservations as required.
• Provide excellent customer service and assist with customer queries.
• Perform admin and general office duties (capturing fuel, VRVs, non-revs, etc.) and follow up on overdue rentals.
• Ensure vehicle and property security and quality control.
• Identify and report expired licenses, service due vehicles and other quality issues.
• Maintain branch cleanliness and housekeeping.
• Perform other duties as requested.

Skills

Customer service

English communication

Time management

Attention to detail

Team collaboration

Education

NQF level 4 (Matric or equivalent)

Tools

Computer literacy

Job description

Europcar Car Rental in Cape Town is seeking a proactive Customer Service Agent to support branch targets by delivering efficient service in line with quality procedures. You will handle rentals, reservations, and customer queries with a customer-first mindset.

The role requires 2 years front office experience, a Code 8 driver's license, and matric/NQF level 4. Overtime and weekend work may be required; join a dynamic team and build a local career in car rental.