Customer Experience Advisor (On-site)

Placements24; LegKraal Gate; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

On-site work

Health benefits

Professional development

Supportive culture

Job summary

Placements24 is seeking a reliable Customer Service Advisor in Mahikeng, North West. You will handle inquiries, provide product information, and resolve issues to ensure customer satisfaction. The role emphasizes accurate CRM records, timely responses, and collaboration with a supportive team.

The ideal candidate has proven customer service experience, excellent communication, and a patient, solution-oriented mindset, with the ability to multitask in a fast-paced environment.

Qualifications

• Minimum experience in customer service is required.
• Excellent communication and listening skills are essential.
• Proficiency with CRM software and support tools is expected.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions professionally.
• Provide accurate information about products, services and policies.
• Resolve complaints and issues to ensure customer satisfaction.
• Maintain detailed records of interactions in the CRM system.
• Escalate complex issues to supervisors when needed.
• Follow up to confirm issues are resolved.

Skills

Customer service experience

Communication skills

Active listening

Interpersonal skills

Time management

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 is seeking a reliable Customer Service Advisor in Mahikeng, North West. You will handle inquiries, provide product information, and resolve issues to ensure customer satisfaction. The role emphasizes accurate CRM records, timely responses, and collaboration with a supportive team.

The ideal candidate has proven customer service experience, excellent communication, and a patient, solution-oriented mindset, with the ability to multitask in a fast-paced environment.