Customer Service Administrator

BeeNoss Advisory And Consulting Firm; South Africa; Remote; ZAR 180,000 - 260,000; Full time

Job summary

BeeNoss Advisory & Consulting is seeking a Customer Service Administrator to join their team in South Africa. The role requires strong organisational skills and a focus on delivering professional, customer-focused service.

You will handle customer enquiries, manage administrative tasks, and coordinate with internal teams to resolve issues, ensuring timely and accurate responses and records. The ideal candidate has 1–2 years of experience and proficient MS Office skills.

Qualifications

• Grade 12 / Matric certificate required.
• 1–2 years experience in customer service or administration.
• Proficient in Microsoft Office and standard office software.
• Excellent organisational and time-management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving ability.

Responsibilities

• Respond to customer enquiries via phone, email and other channels.
• Assist customers with queries, requests and general information.
• Capture and maintain accurate customer information and records.
• Follow up on outstanding customer requests and ensure timely resolution.
• Prepare and process administrative documents and reports.
• Coordinate with internal teams to resolve customer issues.
• Maintain a professional and positive customer experience.
• Keep records of customer interactions and follow-up activities.

Skills

Verbal & written communication

Organisational skills

Time management

Teamwork

Independent working

Education

Grade 12 / Matric certificate

Tools

Microsoft Office

Job description

We are looking for a Customer Service Administrator who is organised, professional and customer-focused to join our team. The successful candidate will be responsible for assisting customers, handling administrative tasks, responding to enquiries and ensuring that customer requests are handled efficiently and professionally.

Key Responsibilities

• Respond to customer enquiries via phone, email and other communication channels.
• Assist customers with queries, requests and general information.
• Capture and maintain accurate customer information and records.
• Follow up on outstanding customer requests and ensure timely resolution.
• Prepare and process administrative documents and reports.
• Coordinate with internal teams to resolve customer issues.
• Maintain a professional and positive customer experience.
• Keep records of customer interactions and follow-up activities.

Requirements

Grade 12 / Matric certificate.

• 1–2 years’ experience in customer service or administration.
• Good verbal and written communication skills.
• Strong computer skills, including Microsoft Office.
• Excellent organisational and time-management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving ability.

About BeeNoss Advisory & Consulting BeeNoss Advisory & Consulting is a people-focused advisory and consulting firm providing HR advisory services and cloud-based Recruitment, HR and Payroll solutions to businesses. We ar…