Customer Experience Admin Specialist

BeeNoss Advisory And Consulting Firm; South Africa; Remote; ZAR 180,000 - 260,000; Full time

Job summary

BeeNoss Advisory & Consulting is seeking a Customer Service Administrator to join their team in South Africa. The role requires strong organisational skills and a focus on delivering professional, customer-focused service.

You will handle customer enquiries, manage administrative tasks, and coordinate with internal teams to resolve issues, ensuring timely and accurate responses and records. The ideal candidate has 1–2 years of experience and proficient MS Office skills.

Qualifications

• Grade 12 / Matric certificate required.
• 1–2 years experience in customer service or administration.
• Proficient in Microsoft Office and standard office software.
• Excellent organisational and time-management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving ability.

Responsibilities

• Respond to customer enquiries via phone, email and other channels.
• Assist customers with queries, requests and general information.
• Capture and maintain accurate customer information and records.
• Follow up on outstanding customer requests and ensure timely resolution.
• Prepare and process administrative documents and reports.
• Coordinate with internal teams to resolve customer issues.
• Maintain a professional and positive customer experience.
• Keep records of customer interactions and follow-up activities.

Skills

Verbal & written communication

Organisational skills

Time management

Teamwork

Independent working

Education

Grade 12 / Matric certificate

Tools

Microsoft Office

Job description

BeeNoss Advisory & Consulting is seeking a Customer Service Administrator to join their team in South Africa. The role requires strong organisational skills and a focus on delivering professional, customer-focused service.

You will handle customer enquiries, manage administrative tasks, and coordinate with internal teams to resolve issues, ensuring timely and accurate responses and records. The ideal candidate has 1–2 years of experience and proficient MS Office skills.