Customer Retention Consultant (Remote, Worcester)

Blacksmith Agency LLC; Worcester; Remote; ZAR 180,000 - 300,000; Full time

Job summary

Blacksmith Agency in South Africa is seeking a Sales Development Representative to open doors and drive pipeline across the SA market. You will own outbound prospecting, qualify leads and book meetings for our Account Executives.

The role requires strong written communication, persistence, and the ability to personalize outreach using tools like Sales Navigator, SalesLoft, and Salesforce. Remote work from SA with a focus on growth and collaboration. Experience in SaaS or agency sales is a plus.

Qualifications

• B2B sales experience preferred; quota-bearing closers welcomed.
• 2 years in SDR/BDR role; agency or SaaS experience is a plus.
• Strong written communication and ability to personalize outreach.
• Familiarity with outbound tools (Sales Navigator, SalesLoft, Apollo, ZoomInfo).
• Proficient with Salesforce and pipeline management.
• Grit, curiosity, and coachability.

Responsibilities

• Source and research ideal accounts based on ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

Skills

B2B sales experience

Quota-bearing

Strong written communication

Personalized outreach

Self-managed pipeline

Gritty & coachable

Tools

Sales Navigator

SalesLoft

Apollo

ZoomInfo

Salesforce

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Customer Retention Consultant at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

Blacksmith Agency

• Sales
• Full time
• Remote (South Africa)

What You Will Own

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• B2B sales experience preferred. Full-cycle closers who have carried a quota are welcome.
• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.
• Strong written communication and the ability to personalize outreach.
• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.