Customer Retention Consultant (Remote, Soweto)

Blacksmith Agency; Soweto; Remote; ZAR 180,000 - 300,000; Full time

Job summary

Blacksmith Agency is seeking skilled Sales Development Representatives across South Africa to open doors and drive pipeline. As a Customer Retention Consultant, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

Join a remote-first team and help build a strong outbound engine using LinkedIn, email and phone outreach, while maintaining clean Salesforce records and

Qualifications

• B2B sales experience, quota carrying preferred.
• 2 years in an SDR/BDR role; agency or SaaS experience a plus.
• Strong written communication with personalized outreach.
• Familiarity with outbound tools: Sales Navigator, SalesLoft, Apollo, ZoomInfo.
• Experience using Salesforce and managing your own pipeline.

Responsibilities

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging and optimize targeting with the sales team.

Skills

B2B sales experience

SDR/BDR experience

Personalized outreach

Outbound tools familiarity

Salesforce experience

Strong written communication

Pipeline management

Tools

Sales Navigator

SalesLoft

Apollo

ZoomInfo

Salesforce

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Customer Retention Consultant at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

Blacksmith Agency

• Sales
• Full time
• Remote (South Africa)

What You Will Own

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• B2B sales experience preferred. Full-cycle closers who have carried a quota are welcome.
• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.
• Strong written communication and the ability to personalize outreach.
• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.