Customer Retention Consultant (Remote, Midrand)

Blacksmith Agency; Midrand; Remote; ZAR 240,000 - 300,000; Full time

Job summary

Blacksmith Agency in South Africa is seeking proactive Sales Development Representatives to open doors and build pipeline. As an SDR, you will research accounts, identify decision makers and schedule qualified discovery calls.

You will craft personalized outreach via email, LinkedIn and phone, maintain clean data in Salesforce and SalesLoft, and collaborate with Account Executives to convert interest into opportunities.

Qualifications

• 2 years in an SDR/BDR role (agency or SaaS a plus).
• B2B sales experience and ability to handle outbound outreach.
• Strong written communication and ability to personalize outreach.
• Familiarity with outbound tools such as Sales Navigator, SalesLoft, Apollo, ZoomInfo.

Responsibilities

• Source and research ideal accounts based on ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging and optimize targeting with the sales team.

Skills

B2B sales experience

Quota carrying

2 years SDR/BDR experience

Strong written communication

Personalized outreach

Salesforce

Tools

Sales Navigator

SalesLoft

Apollo

ZoomInfo

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Customer Retention Consultant at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

Blacksmith Agency

• Sales
• Full time
• Remote (South Africa)

What You Will Own

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• B2B sales experience preferred. Full-cycle closers who have carried a quota are welcome.
• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.
• Strong written communication and the ability to personalize outreach.
• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.