Customer Retention Consultant (Remote, Ermelo)

Blacksmith Agency; Ermelo; Remote; ZAR 240,000 - 420,000; Full time

Job summary

Blacksmith Agency is hiring a Sales Development Representative across South Africa, remote in SA. You will own the top of the funnel—researching accounts, locating decision makers, and booking meetings with qualified prospects.

Bring 2 years in SDR/BDR, SaaS or agency experience is a plus. You should be proficient with outbound tools, able to personalize outreach, and maintain CRM records. Join a growing team driving pipeline and client engagement.

Qualifications

• 2 years in a similar SDR/BDR role; agency or SaaS experience a plus
• Strong written communication with ability to personalize outreach
• Familiarity with outbound tools and CRM software

Responsibilities

• Source and research ideal accounts based on ICP
• Identify decision makers and build accurate contact lists
• Craft and execute personalized outbound sequences via email, LinkedIn and phone
• Book qualified discovery calls for Account Executives
• Maintain clean records in Salesforce and SalesLoft
• Test messaging, optimize targeting and tighten feedback loops with the sales team

Skills

B2B sales experience

Outbound outreach

Written communication

SalesNavigator

SalesLoft

Tools

Sales Navigator

SalesLoft

Apollo

ZoomInfo

Salesforce

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Customer Retention Consultant at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

Blacksmith Agency

• Sales
• Full time
• Remote (South Africa)

What You Will Own

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• B2B sales experience preferred. Full-cycle closers who have carried a quota are welcome.
• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.
• Strong written communication and the ability to personalize outreach.
• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.