Customer Relationship Management Manager

M3 Human Capital Management (Pty) Ltd; Stellenbosch; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Pay@, a leading payment service provider based in Stellenbosch, seeks a driven Customer Relationship Manager to manage and grow relationships with existing billers and drive increased transaction volumes across retail and digital networks.

You will identify and onboard new billers, develop strategic partnerships, and collaborate with internal teams to deliver innovative payment solutions while supporting growth objectives.

Qualifications

• Relevant tertiary qualification in business, finance or related field.
• 3-5 years of sales/account management experience in fintech or financial services.
• Experience with enterprise-level client relationships and growth opportunities.
• Fluent business English; other languages beneficial.

Responsibilities

• Manage and grow relationships with existing billers and drive transaction growth.
• Identify, approach and onboard new billers.
• Collaborate with internal teams to deliver payment solutions and growth.
• Serve as primary contact between billers and internal departments.
• Monitor client performance and sales opportunities.

Skills

Relationship management

Sales

Business English

Communication

CRM software

Education

Bachelor's degree

Tools

CRM software

Job description

Please note that M3 is hiring on behalf of another company.

Pay@, a leading payment service provider (PSP) based in Stellenbosch, is looking for a driven and relationship-focused Customer Relationship Manager to join their growing team. The successful candidate will be responsible for managing and growing relationships with existing billers, identifying new business opportunities and driving increased transaction volumes across Pay@'s retail and digital payment networks.

They are looking for a proactive, commercially minded individual who enjoys building strong client relationships, identifying opportunities for growth and working collaboratively to deliver effective payment solutions.

Responsibilities include:

• Manage and grow relationships with existing billers, driving increased transaction volumes and long-term client value.
• Identify, approach and onboard new billers.
• Drive transaction growth across retail and digital payment networks.
• Build trusted relationships with key stakeholders, understanding their business needs and identifying opportunities for growth.
• Identify and develop strategic partnerships and new business opportunities.
• Collaborate with internal teams to explore innovative payment solutions and support growth.
• Act as the primary point of contact between billers and relevant internal departments, ensuring effective communication and service delivery.
• Work closely with operational teams to ensure smooth onboarding, ongoing service delivery and resolution of client queries.
• Support Pay@'s market presence and client engagement initiatives in collaboration with the Marketing team.
• Monitor and report on client performance, business opportunities, transaction growth, sales forecasts and key account activities.

• Relevant tertiary qualification;
• 3-5 years of experience in sales, account management or customer relationship management within the financial services or fintech industry;
• Experience in the payments industry, including an understanding of retail and digital payment networks, will be highly advantageous;
• Proven experience managing enterprise-level client relationships and identifying opportunities for business growth;
• Valid driver's license and own reliable transport;
• Fluent in business English; additional languages will be beneficial.