Customer Experience Specialist - Frontline Support

Shoprite Group of Companies; Wes-Kaap; Presencial; ZAR 123 000 - 179 000; Tempo integral

Resumo da oferta

Shoprite Group of Companies in South Africa is seeking a Customer Service Assistant to deliver outstanding service. You will answer questions, provide product and service information, and assist customers with accuracy and care.

This role relies on timely action, empathy, and strong data capture as calls and concerns are logged in our system to drive an exceptional customer experience across our stores and support teams.

Responsabilidades

• Answer questions and provide product or service information accurately.
• Resolve customer issues and ensure timely action in the system.
• Capture calls and concerns in the system to create an exceptional customer experience.

Descrição da oferta de emprego

Shoprite Group of Companies in South Africa is seeking a Customer Service Assistant to deliver outstanding service. You will answer questions, provide product and service information, and assist customers with accuracy and care.

This role relies on timely action, empathy, and strong data capture as calls and concerns are logged in our system to drive an exceptional customer experience across our stores and support teams.