Remote Customer Experience Advocate

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary and bonuses

Health, dental, vision insurance

Remote training and development

Generous paid time off

Job summary

Placements24 is seeking a Remote Customer Experience Advocate to join its fully remote team. You will be the primary contact for customers, delivering empathetic and efficient support across email, live chat, and social channels.

You will guide customers through the website, troubleshoot issues, and log interactions accurately. Ideal candidates have at least 2 years in customer service, excellent written and verbal communication, and the ability to work independently in a home office with a

Qualifications

• Minimum of 2 years of experience in a customer service role.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote setting.
• Proficiency with digital channels and CRM tools.

Responsibilities

• Provide customer support via email, live chat, and social media.
• Resolve customer queries and issues with high satisfaction.
• Guide customers through website navigation and order placement.
• Log interactions accurately and maintain records.
• Collaborate with internal teams to resolve complex issues.
• Contribute to service process improvements.

Skills

Customer service

Written communication

Problem solving

Remote work

Organizational skills

Tools

CRM systems

Helpdesk software

Job description

About the Role Our client, a rapidly expanding e-commerce platform, is actively seeking a dedicated Remote Customer Experience Advocate to join their fully remote team. This role is critical to ensuring our customers receive outstanding support and a seamless online shopping journey. As a remote-first organization, we provide all necessary tools and support for you to excel from the comfort of your home office. You will be the primary point of contact for customers, addressing their needs with empathy, efficiency, and professionalism. This is an exceptional opportunity to contribute to a company that values customer satisfaction and offers a flexible work environment. If you are passionate about delivering exceptional service and thrive in a virtual setting, this role is for you.

Key Responsibilities

• Provide comprehensive customer support through various digital channels, including email, live chat, and social media.
• Resolve customer queries, complaints, and issues efficiently and effectively, ensuring high satisfaction rates.
• Guide customers through website navigation, order placement, and troubleshooting common technical glitches.
• Proactively identify customer needs and offer solutions that enhance their overall experience.
• Maintain accurate and up-to-date customer records and interaction logs.
• Collaborate with internal teams to escape and resolve complex customer issues.
• Contribute to the improvement of customer service processes and strategies.
• Stay informed about product updates and company policies to provide accurate information.
• Champion the company's brand values and customer-centric approach in every interaction.

Requirements

• Minimum of 2 years of experience in a customer service or customer support role, preferably in an online or digital environment.
• Exceptional written and verbal communication skills, with a clear and professional tone.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency with digital communication tools, CRM systems, and helpdesk software.
• Ability to work independently with minimal supervision in a remote setting.
• Must have a reliable internet connection and a dedicated home office space.
• A customer-first attitude and a genuine desire to help others.
• Experience with e-commerce platforms is a plus.
• Strong organizational skills and attention to detail.

Benefits

• Fully remote position offering flexibility and work-life balance.
• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance coverage.
• Opportunities for remote training and professional development.
• Generous paid time off and holiday schedule.
• Company-provided equipment (laptop, etc.).
• Employee discount on company products.