Customer Experience Specialist

MyRunway; Cape Town; On-site; ZAR 140,000 - 220,000; Full time

Job summary

MyRunway is seeking a Customer Service Assistant in Cape Town to champion the customer experience across email and phone. This role involves solving problems creatively, handling refunds and returns, and keeping records tidy, with a focus on accuracy and professional communication.

You’ll thrive if you enjoy admin work, can juggle tasks, and stay calm under pressure while maintaining a friendly, solution-focused approach.

Qualifications

• Minimum 2 years in customer service, retail, or hospitality.
• Matric is required.
• Diploma or degree preferred but not essential.

Responsibilities

• Engage with customers across email and phone.
• Handle day-to-day customer queries with care.
• Work with internal teams to resolve order issues.
• Process refunds and returns accurately.
• Keep records up to date and tidy.
• Support the wider Customer Service team with admin tasks.

Skills

Customer service

Multitasking

Communication

Problem solving

Excel

Education

Matric

Tools

CRM software

Job description

MyRunway is seeking a Customer Service Assistant in Cape Town to champion the customer experience across email and phone. This role involves solving problems creatively, handling refunds and returns, and keeping records tidy, with a focus on accuracy and professional communication.

You’ll thrive if you enjoy admin work, can juggle tasks, and stay calm under pressure while maintaining a friendly, solution-focused approach.