Ecommerce Customer Experience Specialist

Changing Lanes; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Job summary

Changing Lanes is seeking a passionate Customer Care Representative to join their Cape Town team. In this role, you'll deliver outstanding customer experiences through effective communication across phone, email, WhatsApp, and social media.

The ideal candidate will thrive in a dynamic environment, managing multiple queries while supporting customers with product information and order processing. Join us in enhancing customer satisfaction and contributing to our brand's success.

Qualifications

• Previous experience in a Customer Care / Customer Relations role.
• Confident handling high volumes of customer queries across phone, email, WhatsApp, and social media.
• Comfortable using email platforms and logistics systems.

Responsibilities

• Handling customer queries professionally and efficiently.
• Managing and processing customer orders accurately.
• Following up on outstanding orders and delivery delays.

Skills

Strong English communication skills

Multitasking under pressure

Handling customer queries via multiple channels

Tools

Shopify

Online order management systems

Job description

Changing Lanes is seeking a passionate Customer Care Representative to join their Cape Town team. In this role, you'll deliver outstanding customer experiences through effective communication across phone, email, WhatsApp, and social media.

The ideal candidate will thrive in a dynamic environment, managing multiple queries while supporting customers with product information and order processing. Join us in enhancing customer satisfaction and contributing to our brand's success.