Customer Experience & Service Standards Lead

Pivot Services; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pick n Pay in Western Cape seeks a role responsible for managing the implementation and monitoring of customer service levels in the store, ensuring adherence to all store and hygiene standards. The incumbent will work to maintain service quality and store compliance.

The position focuses on coordinating store operations, supervising hygiene protocols, and driving continuous improvement in customer experience across the outlet.

Job description

Pick n Pay in Western Cape seeks a role responsible for managing the implementation and monitoring of customer service levels in the store, ensuring adherence to all store and hygiene standards. The incumbent will work to maintain service quality and store compliance.

The position focuses on coordinating store operations, supervising hygiene protocols, and driving continuous improvement in customer experience across the outlet.