Customer Experience Lead - Store Operations

Career27; Wes-Kaap; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Career27 is seeking a Customer Service Manager to oversee customer service levels across stores in the Western Cape region. The role focuses on delivering exceptional in-store experiences, enforcing SOPs, and maintaining high standards of cleanliness and safety.

You will lead, train and develop the team, manage administration and projects, and collaborate with management to reach service targets. Willingness to transfer between stores locally is required.

Qualifications

• Matric (Grade 12) is required.
• Valid driver’s license is required.
• 2–3 years frontline, face-to-face customer service experience.
• Willingness to transfer between stores within the region.

Responsibilities

• Champion Customer Experience by leading by example and delivering outstanding service daily.
• Maintain Store Excellence by executing SOPs, conducting audits, and upholding cleanliness, safety and presentation.
• Communicate and connect with the team and customers, sharing key updates and stories.
• Develop and empower people by delivering customer service training and supporting development goals.
• Administration & Projects: manage admin tasks, support ad-hoc projects and project timelines.
• Lead with Purpose by driving local social responsibility initiatives and owning performance.

Skills

Organisational skills

Coordination skills

Attention to detail

Communication

People management

MS Office proficiency

Education

Matric (Grade 12)

Tools

MS Office

Job description

Career27 is seeking a Customer Service Manager to oversee customer service levels across stores in the Western Cape region. The role focuses on delivering exceptional in-store experiences, enforcing SOPs, and maintaining high standards of cleanliness and safety.

You will lead, train and develop the team, manage administration and projects, and collaborate with management to reach service targets. Willingness to transfer between stores locally is required.