Customer Experience Learnership: National Qualification

boomerangsa; Cape Town; On-site; ZAR 45,000 - 67,000; Full time

Benefits offered by this job

Nationally recognised qualification

Mentorship and coaching

Practical contact centre experience

Job summary

Boomerang BPO invites motivated individuals to join our Learnership in Cape Town, gaining a nationally recognised qualification and practical contact centre experience. You will receive structured training, mentorship and coaching in a supportive environment.

You will develop customer service, sales, digital, and professional skills while being mentored and prepared for future employment opportunities within the Boomerang network.

Qualifications

• Must be 18–35 years old.
• South African citizen.
• Live in the Western Cape.
• Unemployed for at least one month before the final interview.
• Not currently studying or enrolled in another learnership.
• At least 2 years' experience in BPO, contact centres, retail or hospitality.
• Have not previously participated in a DEDAT learnership programme.

Responsibilities

• Receive structured training and mentorship in a supportive learning environment.
• Gain practical contact centre experience and develop customer service, sales and digital skills.
• Prepare for future employment opportunities within Boomerang via coaching and industry exposure.

Skills

Customer service

Communication

Team collaboration

Problem solving

Education

Grade 12 (Umalusi)

Job description

Boomerang BPO invites motivated individuals to join our Learnership in Cape Town, gaining a nationally recognised qualification and practical contact centre experience. You will receive structured training, mentorship and coaching in a supportive environment.

You will develop customer service, sales, digital, and professional skills while being mentored and prepared for future employment opportunities within the Boomerang network.