Customer Experience Leader - Insurance Tech

Pineapple; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A dynamic insurance solutions provider based in Johannesburg is seeking a Customer Service Manager to lead the customer support team and optimize client satisfaction through innovative service strategies. The ideal candidate will have a degree in Business or related fields, along with substantial experience in customer service leadership. Responsibilities include developing support strategies, monitoring service metrics, and ensuring compliance with regulatory standards. This role is essential for fostering a customer-obsessed culture within the organization.

Qualifications

• 3-5 years of experience in customer service, including 2 years in a leadership role.
• Experience in insurance, fintech, or digital platforms preferred.
• Proven track record of driving customer satisfaction.

Responsibilities

• Develop and implement customer service strategies aligned with business goals.
• Oversee omnichannel support operations to ensure consistent service.
• Lead, coach, and inspire a team of customer service agents.

Skills

Proficiency in customer service platforms (e.g., Zendesk, Freshdesk, Salesforce)

Knowledge of regulatory compliance in financial services

Ability to manage teams and drive performance

Education

Bachelor’s degree in Business, Communications, or related field

Tools

CRM platforms

Job description

A dynamic insurance solutions provider based in Johannesburg is seeking a Customer Service Manager to lead the customer support team and optimize client satisfaction through innovative service strategies. The ideal candidate will have a degree in Business or related fields, along with substantial experience in customer service leadership. Responsibilities include developing support strategies, monitoring service metrics, and ensuring compliance with regulatory standards. This role is essential for fostering a customer-obsessed culture within the organization.