Service Experience Lead - Customer Strategy & Growth

Oneplan Underwriting Managers (Pty) Ltd.; Gauteng; Vor Ort; ZAR 420.000 - 620.000; Vollzeit

Zusammenfassung

Oneplan Underwriting Managers (Pty) Ltd. seeks a Customer Care Leader to drive the design, build and execution of the customer segment strategy and value propositions. You will lead omni-channel client communications for a best-in-class client experience while guiding retention and profitability.

You will oversee service delivery analytics, insights, and collaboration with internal teams to ensure rapid, compliant responses and elevated service across touchpoints.

Qualifikationen

• Leadership in customer care delivery and strategy.
• Strong cross-functional collaboration with internal teams.
• Ability to analyse customer data and derive insights.
• Excellent communication and stakeholder management.

Aufgaben

• Execute the customer segment strategy and drive value propositions.
• Provide strategic input to customer segment strategy and profitability.
• Improve client experience and reduce cancellations through proactive solutions.
• Oversee omni-channel client communications and ensure timely responses.
• Represent the Voice of the Customer and feedback into business improvements.
• Lead and develop the team to deliver world-class client service.

Kenntnisse

Customer care leadership

Cross-functional collaboration

Analytical skills

Communication skills

Jobbeschreibung

Oneplan Underwriting Managers (Pty) Ltd. seeks a Customer Care Leader to drive the design, build and execution of the customer segment strategy and value propositions. You will lead omni-channel client communications for a best-in-class client experience while guiding retention and profitability.

You will oversee service delivery analytics, insights, and collaboration with internal teams to ensure rapid, compliant responses and elevated service across touchpoints.