Customer Experience Lead, Claims & Partnerships

AtripleA recruitment & temps; Johannesburg; On-site; ZAR 223,200 - 312,480; Full time

Job summary

A leading recruitment firm in South Africa is looking for a Claims Liaison to enhance customer experiences in claims management. The ideal candidate should possess strong skills in customer relationship management and have 3-5 years of experience working in claims operations. This role involves managing claims efficiently while fostering strong internal and external relationships. Applicants should hold at least a Grade 12 Matric and have an understanding of the claims handling process and management principles.

Qualifications

• 3-5 years of working within claims operations or customer role.
• Advanced knowledge of Management Principles.
• Clear understanding of the companies claims handling strategy.

Responsibilities

• Serve as the primary liaison between the company and clients.
• Improve the overall customer experience by understanding needs.
• Manage the handling of claims cost-effectively.

Skills

Customer relationship management

Claims management

People management

Change management

Education

Grade 12 Matric

NQF Level 6 (B-Degree)

Associate of the Insurance Institute of South Africa (AIISA)

Job description

A leading recruitment firm in South Africa is looking for a Claims Liaison to enhance customer experiences in claims management. The ideal candidate should possess strong skills in customer relationship management and have 3-5 years of experience working in claims operations. This role involves managing claims efficiently while fostering strong internal and external relationships. Applicants should hold at least a Grade 12 Matric and have an understanding of the claims handling process and management principles.