Customer Experience Intern: Learn, Solve, Elevate CX

Company : Sage; Johannesburg; On-site; ZAR 50,000 - 100,000; Full time

Job summary

Sage in Johannesburg is offering an internship for a Customer Experience agent to gain practical, valuable skills within a global, FTSE 100 company. You will learn to interact with customers, update systems, and resolve issues while learning how to guide customers to the right contacts.

The role emphasizes education on IVR and customer portals and delivering timely updates on trends. Ideal candidates will have a Grade 12 matric certificate, and a degree or national diploma is an added advantage.

Qualifications

• A grade 12 matric certificate.
• A degree or national diploma qualification will be an added advantage.

Responsibilities

• Call Customers and update internal systems.
• Address any outstanding issue on the customer's account.
• Get issues sorted and educate the customer on who to reach out to solve issues.
• Educating on how to use the IVR & Customer Portals.
• Delivering timeous communication to Customer Experience leads on any trends picked up during conversation.

Education

A grade 12 matric certificate

A degree or national diploma qualification

Job description

Sage in Johannesburg is offering an internship for a Customer Experience agent to gain practical, valuable skills within a global, FTSE 100 company. You will learn to interact with customers, update systems, and resolve issues while learning how to guide customers to the right contacts.

The role emphasizes education on IVR and customer portals and delivering timely updates on trends. Ideal candidates will have a Grade 12 matric certificate, and a degree or national diploma is an added advantage.