Branch Experience Pro — Customer & Digital Concierge

RMB Nigeria Limited; Cape Town; Sur place; ZAR 603 000 - 670 000; Plein temps

Résumé du poste

FNB in Cape Town is hiring a Customer Experience Advisor to welcome customers, assess needs, guide them to the right channels (eChannels and Self-Service), and ensure a smooth branch experience. The role emphasizes friendly, efficient service aligned with FirstRand Group standards and continuous improvement.

Ideal candidates will have 1–3 years in customer-facing roles, strong communication skills, and a hands-on approach to guiding customers toward digital banking options.

Qualifications

• Minimum qualification is Grade 12 / NQF Level 4.
• Preferred qualification is an NQF Level 5 certificate in Banking, Business Management, or related fields.
• Experience: 1–3 years in client experience and value management in a customer-facing service environment like banking.

Responsabilités

• Welcome customers entering the branch in a professional and friendly manner.
• Understand customer requirements quickly to determine the correct support channel.
• Manage the waiting experience within the branch and direct to eChannels and Self-Service.
• Provide exceptional customer service and maintain service standards.
• Support cost efficiencies through effective use of resources.

Connaissances

Customer service

Communication skills

Problem solving

Team collaboration

Formation

Grade 12 / NQF 4

NQF Level 5 Banking/Business Management Certificate

Description du poste

FNB in Cape Town is hiring a Customer Experience Advisor to welcome customers, assess needs, guide them to the right channels (eChannels and Self-Service), and ensure a smooth branch experience. The role emphasizes friendly, efficient service aligned with FirstRand Group standards and continuous improvement.

Ideal candidates will have 1–3 years in customer-facing roles, strong communication skills, and a hands-on approach to guiding customers toward digital banking options.