Customer Experience Banker - Digital Solutions

FirstRand Limited; Port Shepstone; On-site; ZAR 180,000 - 260,000; Full time

Job summary

FirstRand Limited, through the FNB POP team, seeks an Universal Advisor to deliver compliant sales and service solutions in a high-volume branch setting. You will guide walk-in and existing customers, aligning offerings with FAIS, FICA, TCF, and governance standards while promoting digital channels and self-service options.

The role emphasizes ethical conduct and personal development. You will be part of a dynamic POP environment, building strong customer relationships, meeting performance

Qualifications

• Strong understanding of FAIS, TCF and regulatory compliance.
• Proven ability to meet sales, service, and customer experience targets.
• Must not be an unrehabilitated insolvent.

Responsibilities

• Engage customers in a positive and professional manner.
• Understand customer needs to identify suitable banking solutions.
• Educate customers on digital and self-service channels.
• Fulfill transactions while meeting service benchmarks.
• Maintain accurate customer records and ensure compliance.

Skills

FAIS compliance

TCF compliance

Sales targets

Customer service

Ethical conduct

Education

NQF Level 4/Grade 12

NQF Level 5 Banking Certificate

Job description

FirstRand Limited, through the FNB POP team, seeks an Universal Advisor to deliver compliant sales and service solutions in a high-volume branch setting. You will guide walk-in and existing customers, aligning offerings with FAIS, FICA, TCF, and governance standards while promoting digital channels and self-service options.

The role emphasizes ethical conduct and personal development. You will be part of a dynamic POP environment, building strong customer relationships, meeting performance