Customer Engagement and Sales Agent

Amplify5 UK Ltd; Cape Town; On-site; ZAR 180,000 - 320,000; Full time

Job summary

Amplify5 UK Ltd is seeking a Customer Engagement & Sales Advisor to deliver exceptional experiences across phone, email, live chat, and digital platforms. You will build relationships, convert enquiries into bookings, and drive revenue growth through upselling while maintaining accurate CRM records and supporting marketing initiatives.

The role requires proactive customer focus, strong communication, and the ability to identify sales opportunities that enhance the customer journey and loyalty

Qualifications

• Experience in customer service or contact centre environments.
• Proven sales or upselling experience.
• Ability to deliver high-quality customer experiences across multiple channels.

Responsibilities

• Deliver personalised customer experiences across phone, email, live chat and digital channels.
• Respond promptly and professionally to enquiries and build relationships with customers.
• Convert enquiries into bookings and sales while meeting targets.
• Maintain accurate CRM records and manage enquiry pipelines.
• Identify opportunities to upsell relevant products/services to enhance value.
• Support marketing initiatives and contribute to revenue growth.

Skills

Customer service

Sales

Upselling

CRM

Multichannel support

Communication

Tools

CRM platforms

MS Office (Outlook/Excel/Teams)

Job description

amplify5 is looking for a passionate, customer-focused, and results-driven Customer Engagement & Sales Advisor to join our team.

This role is responsible for delivering exceptional customer experiences across multiple channels, including phone, email, live chat, and digital platforms, while actively contributing to sales growth and customer retention. The ideal candidate will be enthusiastic about helping customers, skilled at building relationships, and confident in identifying sales opportunities that enhance the customer journey. You will play a key role in converting enquiries into bookings, resolving customer queries, driving customer satisfaction, and supporting revenue growth through effective sales and upselling techniques.

Key Responsibilities

Customer Experience & Relationship Management

• Deliver a high-quality, personalised customer experience across all customer touchpoints, including phone, email, and live chat.
• Respond promptly and professionally to customer enquiries.
• Build and maintain strong relationships with new and existing customers.
• Provide clear, accurate, and helpful information to customers.
• Resolve customer complaints efficiently and elevate issues when required.
• Identify opportunities to improve the customer journey and increase customer satisfaction and loyalty.
• Convert inbound customer enquiries into successful bookings and sales.
• Achieve individual and team sales targets.
• Follow up on leads and customer enquiries to maximise conversion opportunities.
• Identify and promote relevant products and services through upselling and value-added recommendations.
• Support the delivery of sales and marketing initiatives.
• Contribute to revenue growth by promoting repeat business and customer retention.

Administration & CRM Management

• Maintain accurate and up-to-date customer records within CRM systems.
• Process bookings, payments, and customer information with a high level of accuracy.
• Manage enquiry pipelines and ensure timely follow-up activities.
• Support reporting on customer enquiries, sales conversions, and customer activity.
• Maintain excellent administrative standards and attention to detail.
• Adhere to company processes, procedures, and compliance requirements.

Product Knowledge & Customer Support

• Develop and maintain a strong understanding of all products and services.
• Act as a brand ambassador by confidently promoting company offerings.
• Provide accurate product information and recommendations to customers.
• Identify opportunities to enhance customer value through additional products or services.
• Share customer feedback and insights to support continuous service improvement.

Preferred Skills & Experience

• Previous experience in a customer service or contact centre environment.
• Previous sales or upselling experience.
• Experience in a customer-facing role.
• Experience within hospitality, leisure, retail, or service-based industries.
• Working knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel.
• Experience using CRM platforms and customer management systems.