Multi-Channel Customer Engagement & Bookings Pro

Amplify5 UK Ltd; Cape Town; On-site; ZAR 180,000 - 320,000; Full time

Job summary

Amplify5 UK Ltd is seeking a Customer Engagement & Sales Advisor to deliver exceptional experiences across phone, email, live chat, and digital platforms. You will build relationships, convert enquiries into bookings, and drive revenue growth through upselling while maintaining accurate CRM records and supporting marketing initiatives.

The role requires proactive customer focus, strong communication, and the ability to identify sales opportunities that enhance the customer journey and loyalty

Qualifications

• Experience in customer service or contact centre environments.
• Proven sales or upselling experience.
• Ability to deliver high-quality customer experiences across multiple channels.

Responsibilities

• Deliver personalised customer experiences across phone, email, live chat and digital channels.
• Respond promptly and professionally to enquiries and build relationships with customers.
• Convert enquiries into bookings and sales while meeting targets.
• Maintain accurate CRM records and manage enquiry pipelines.
• Identify opportunities to upsell relevant products/services to enhance value.
• Support marketing initiatives and contribute to revenue growth.

Skills

Customer service

Sales

Upselling

CRM

Multichannel support

Communication

Tools

CRM platforms

MS Office (Outlook/Excel/Teams)

Job description

Amplify5 UK Ltd is seeking a Customer Engagement & Sales Advisor to deliver exceptional experiences across phone, email, live chat, and digital platforms. You will build relationships, convert enquiries into bookings, and drive revenue growth through upselling while maintaining accurate CRM records and supporting marketing initiatives.

The role requires proactive customer focus, strong communication, and the ability to identify sales opportunities that enhance the customer journey and loyalty