Debt Resolution & Collections Specialist

WNS; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

WNS in Cape Town seeks a high-performance, target-driven individual to speak with customers with outstanding balances and help them take right, sustainable actions to avoid debt. You will proactively contact customers and manage debt collection with a focus on quality and compliance.

Responsibilities include calling customers, handling queries, maintaining records, and applying effective negotiation to reduce debt while meeting SLAs.

Qualifications

• Matric qualification required.
• 6–12 months call centre experience, preferably in collections.
• Experience with international clients, especially US market.
• Fluent English (verbal and written) with a neutral accent.

Responsibilities

• Proactively contact customers by phone and in writing.
• Meet quality standards and deadlines.
• Develop and maintain specialist industry, business and system knowledge.
• Manage complaints and ensure compliance.
• Liaise with internal and external colleagues and customers.
• Demonstrate knowledge of debt collection techniques and strong negotiation and communication skills.
• Work with customers to reduce debt in a timely manner to meet targets and mitigate risk to the client.
• Maintain customer information on systems to required standards and keep accurate records.

Skills

Negotiation

Communication

Customer service

Attention to detail

Education

Matric

Job description

WNS in Cape Town seeks a high-performance, target-driven individual to speak with customers with outstanding balances and help them take right, sustainable actions to avoid debt. You will proactively contact customers and manage debt collection with a focus on quality and compliance.

Responsibilities include calling customers, handling queries, maintaining records, and applying effective negotiation to reduce debt while meeting SLAs.