Customer-Centric Banking Advisor

FirstRand Bank India

Mbombela (Nelspruit)

On-site

ZAR 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Dynamic team

Challenging environment

Growth opportunities

Brand ambassador role

Job summary

FirstRand Bank India in Mpumalanga seeks a Branch Advisor to build client relationships, educate customers on banking platforms, and deliver sales with ethical standards. You will connect with customers, analyze needs, and provide tailored financial solutions in a regulated environment.

The role emphasizes customer-centric service, problem solving, and continuous learning to support growth and brand promise.

Qualifications

A completed financial related qualification (NQF5 or higher).
1–2 years’ experience in Client Services Support and delivery.
Customer-centric mindset with strong communication skills.
Ability to work in a regulated banking environment.

Responsibilities

Build and maintain strong relationships with clients.
Provide a positive customer experience by being helpful and sensitive to customer needs.
Educate customers to the correct Banking platform aligned with their needs.
Connect with customers by living up to the brand promise: how can we help you?
Analyze customer data and recommend tailored solutions.
Achieve sales results by providing contextual financial solutions.
Conduct yourself ethically and take accountability for performance.
Show empathy and stay updated on industry trends and product knowledge.