Branch Banking Advisor: Build Relationships & Solutions

FirstRand Bank Limited; Ventersdorp Local Municipality; On-site; ZAR 180,000 - 280,000; Full time

Job summary

FirstRand Bank Limited in North West invites a Branch Advisor to deliver a positive customer experience in a high-volume POP environment. You will build lasting client relationships, assess needs, and offer suitable product solutions in line with FAIS, FICA, and TCF.

You will educate customers on the correct channel (eChannels and Self Service), maintain accurate records, and contribute to meeting branch targets while upholding ethical standards and professional conduct.

Qualifications

• NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS-recognized field.
• 1–3 years of experience in customer-facing environments within financial services.
• Knowledge of FAIS, FICA, and Treating Customers Fairly (TCF) guidelines.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice in a high-volume branch.
• Educate customers on banking channels (eChannels and Self Service).
• Maintain accurate client records and documentation.
• Achieve individual and branch sales and service targets.
• Stay updated on industry trends and product knowledge.

Skills

Client focus

Ethical advice

Problem solving

Communication

Interpersonal skills

Attention to detail

Teamwork

Education

NQF Level 5 Certificate in Banking

Banking/Business Administration/Customer Service

Job description

FirstRand Bank Limited in North West invites a Branch Advisor to deliver a positive customer experience in a high-volume POP environment. You will build lasting client relationships, assess needs, and offer suitable product solutions in line with FAIS, FICA, and TCF.

You will educate customers on the correct channel (eChannels and Self Service), maintain accurate records, and contribute to meeting branch targets while upholding ethical standards and professional conduct.