Customer Care

Phrase Holdings International Incorporated (PHI Inc.); Johannesburg; Sur place; ZAR 100 000 - 167 000; Plein temps

Résumé du poste

Phrase Holdings International Incorporated (PHI Inc.) is seeking a receptionist to manage front desk operations in Johannesburg. You will be the first point of contact for visitors and callers, delivering a friendly, professional experience and guiding guests to the right department.

Responsibilities include greeting visitors, answering calls, directing inquiries, scheduling appointments, handling mail, and maintaining a tidy reception area while supporting basic office tasks.

Qualifications

• Certificate in Office Management or Equivalent.
• Strong front-desk and customer service skills.
• Ability to manage multiple tasks and maintain security protocols.

Responsabilités

• Greet and welcome visitors.
• Answer calls and direct to proper personnel.
• Schedule appointments and coordinate meeting rooms.
• Manage mail and packages.
• Monitor access and maintain reception area.
• Provide information about the organization.
• Support other departments with clerical tasks as needed.

Connaissances

Analytical

Problem Solving

Planning & Organizing

Communication

Computer Literacy

Report Writing

Listening

Customer Focused

Fast Learner

Diligence

Formation

Certificate in Office Management or Equivalent

Outils

Windows

Mac

Microsoft Word

Publisher

Excel

Outlook

PowerPoint

Description du poste

A Receptionist is a professional who manages the front desk of an organization. They play a crucial role as the first point of contact for customers and visitors. The role of a receptionist is pivotal in creating a positive first impression of an organization as they are often the first point of contact for visitors and callers.

Duties

Welcoming Visitors:

• – Greet and welcome visitors with a friendly and professional demeanor.
• – Ensure visitors sign in and provide necessary identification.

Answering and Directing Calls:

• – Answer incoming calls promptly and professionally.
• – Direct calls to the appropriate personnel or department.

Providing Information:

• – Offer basic information about the organization, its services, and its location.
• – Assist visitors in finding their way around the premises.

Managing Front Desk Operations:

• – Maintain a clean and organized reception area.
• – Manage incoming and outgoing mail and packages.

Certificate in Office Management or Equivalent

Duties & Responsibilites

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

Scheduling Appointments:

• – Schedule appointments for both staff and visitors.
• – Coordinate meeting room reservations.
• – Respond to general inquiries via phone, email, or in person.
• – Provide accurate and helpful information.

Administrative Support:

• – Assist with basic administrative tasks, such as photocopying, filing, and data entry.
• – Support other departments with clerical tasks as needed.

Security and Access Control:

• – Monitor and control access to the premises.
• – Follow security protocols and report any suspicious activity.

Customer Service:

• – Ensure a high level of customer service for all visitors and callers.
• – Address concerns or issues with professionalism and courtesy.

Communication Coordination:

• – Relay messages and information to the appropriate individuals or departments.
• – Keep staff informed of any relevant updates or announcements.

Multi-Tasking:

• – Handle multiple tasks simultaneously, such as answering phones while greeting visitors.
• – Prioritize tasks based on urgency and importance.

Technology Proficiency:

• – Utilize office equipment, such as phone systems, computers, and other communication tools.
• – Learn and use any specific software or databases related to receptionist duties.

Professionalism:

• – Maintain a professional appearance and demeanor.
• – Uphold the organization’s standards for customer service.

Computer Skills, Windows, Mac, Microsoft Word, Publisher, Excel, Outlook, and PowerPoint.

Skills: Analytical, Problem Solving, Planning and Organizing, Communication (verbal and written), Computer Literacy, Report Writing, Listening, Customer Focused, Fast Leaner, Quick and Diligent.