Custody Client Success Specialist

FirstRand Bank India; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

FirstRand Bank India is recruiting for a Custody Client Services role in Johannesburg to deliver high-quality service across the full value chain—from account setup to closure—and to maintain open lines of communication with clients.

The role requires 3–5 years in client services, preferably with securities experience; tertiary qualification is advantageous. You will handle queries, coordinate account activity, and contribute to the bank’s reputation for service excellence in custody.

Qualifications

• Minimum Grade 12; tertiary qualification advantageous.
• 3-5 years’ experience within Client Services.
• Experience in a Securities environment advantageous.

Responsibilities

• Investigate client issues in custody and corporate events and respond to queries.
• Coordinate, monitor, record, and reconcile account opening/amendment/closing requests.
• Respond to custody/settlements queries and cash issues (unaffirmed/mismatched/failed trades).
• Dispatch reports required by direct clients per agreed process.
• Safekeep client documentation for account administration.
• Investigate corporate events and settlement issues and respond to ad hoc requests.
• Engage in client visits and service reviews; support the Line Manager as needed.
• Adhere to processes and controls; escalate risk and reputational issues.
• Demonstrate leadership on regulatory/compliance matters; manage risk awareness.
• Develop collaborative relationships across areas of specialisation.
• Provide regular service delivery reports against SLAs and targets.

Skills

Client services

Securities knowledge

Communication skills

Education

Grade 12

Tertiary qualification (advantageous)

Job description

FirstRand Bank India is recruiting for a Custody Client Services role in Johannesburg to deliver high-quality service across the full value chain—from account setup to closure—and to maintain open lines of communication with clients.

The role requires 3–5 years in client services, preferably with securities experience; tertiary qualification is advantageous. You will handle queries, coordinate account activity, and contribute to the bank’s reputation for service excellence in custody.