Custody Client Service Specialist

FirstRand Bank India; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

FirstRand Bank India is recruiting for a Custody Client Services role in Johannesburg to deliver high-quality service across the full value chain—from account setup to closure—and to maintain open lines of communication with clients.

The role requires 3–5 years in client services, preferably with securities experience; tertiary qualification is advantageous. You will handle queries, coordinate account activity, and contribute to the bank’s reputation for service excellence in custody.

Qualifications

• Minimum Grade 12; tertiary qualification advantageous.
• 3-5 years’ experience within Client Services.
• Experience in a Securities environment advantageous.

Responsibilities

• Investigate client issues in custody and corporate events and respond to queries.
• Coordinate, monitor, record, and reconcile account opening/amendment/closing requests.
• Respond to custody/settlements queries and cash issues (unaffirmed/mismatched/failed trades).
• Dispatch reports required by direct clients per agreed process.
• Safekeep client documentation for account administration.
• Investigate corporate events and settlement issues and respond to ad hoc requests.
• Engage in client visits and service reviews; support the Line Manager as needed.
• Adhere to processes and controls; escalate risk and reputational issues.
• Demonstrate leadership on regulatory/compliance matters; manage risk awareness.
• Develop collaborative relationships across areas of specialisation.
• Provide regular service delivery reports against SLAs and targets.

Skills

Client services

Securities knowledge

Communication skills

Education

Grade 12

Tertiary qualification (advantageous)

Job description

Job Description

The purpose of the role is as follows:

To provide Custody clients with high quality service and relevant support required throughout the full value chain i.e., account setup to closure.

To maintain open lines of communication with such clients to retain and enhance the clients’ overall experience

Responsibilities

• Investigate issues that clients face with their Custody and Corporate Events (dividends, income, mandatory/voluntary etc.) and reply to client queries using the bank’s query management tool.
• Become involved in the coordination, monitoring, record keeping and reconciliation of account opening, amendment and closing requests.
• Respond to client queries concerning custody/settlements activity and cash (unaffirmed / mismatched / failed trades / debit-credit entries investigation as well as Corporate Events.
• Dispatch supporting reports required by direct clients in relation to the above issues, as per the mutually agreed process.
• Engage in the safekeeping of any client documentation required for the account administration process.
• Investigate corporate event and settlement issues, respond to client cash inquiries and market questionnaires and respond to ad hoc requests, thus contributing to the establishment and maintenance of the bank’s reputation for service excellence in Custody.
• Become actively involved in client visits and service reviews.
• Support Line Manager, when needed, with any supporting documents required for client visits/service reviews.
• Adhere to processes and controls to identify and mitigate risks and ensure timely escalation of control issues and reputation risks.
• Demonstrate leadership on regulatory and compliance matters. Maintain awareness of risk and minimise the likelihood of it occurring through its identification, assessment, mitigation and control.
• Develop, encourage, and nurture collaborative relationships across area of specialisation.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.

Qualifications and Experience

• Minimum Grade 12; Tertiary qualification advantageous
• Minimum 3-5 years’ experience within Client Services;
• Experience in a Securities environment advantageous

Important Closing Date Note

13/10/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.