Custody Client Service Specialist

RMB; Johannesburg; On-site; ZAR 550,000 - 659,000; Full time

Job summary

RMB in Johannesburg is seeking a Custody Client Service Specialist to provide high-quality support across the full value chain, from account setup to closure. You will maintain open lines of communication with clients to retain and enhance their experience.

Responsibilities include investigating custody and settlement issues, responding to client queries, coordinating account changes, and preparing reports. A 3–5 year background in client services in a securities environment is preferred.

Qualifications

• Minimum Grade 12; tertiary qualification advantageous.
• Minimum 3–5 years’ experience within Client Services.
• Experience in a Securities environment advantageous.

Responsibilities

• Investigate issues that clients face with Custody and Corporate Events and reply to queries.
• Coordinate, monitor, record keep and reconcile account opening, amendment and closing requests.
• Respond to client queries concerning custody/settlements and cash, including unaffirmed/mismatched/failed trades.
• Dispatch supporting reports to direct clients as per agreed process.
• Engage in safekeeping of client documentation for account administration.
• Investigate corporate events, respond to cash inquiries and market questionnaires.
• Contribute to service excellence and maintain the bank's reputation for custody.
• Participate in client visits and service reviews; assist Line Manager with documentation.
• Adhere to controls to identify risks and escalate issues; support regulatory/compliance matters.

Skills

Client services

Custody

Securities

Education

Grade 12

Tertiary qualification advantageous

Job description

## Custody Client Service SpecialistApply: Johannesburg: Full time: Posted Today: End Date: October 13, 2026 (6 days left to apply): R54200# **Job Description**The purpose of the role is as follows: To provide Custody clients with high quality service and relevant support required throughout the full value chain i.e., account setup to closure. To maintain open lines of communication with such clients to retain and enhance the clients’ overall experience**Responsibilities:** * Investigate issues that clients face with their Custody and Corporate Events (dividends, income, mandatory/voluntary etc.) and reply to client queries using the bank's query management tool.* Become involved in the coordination, monitoring, record keeping and reconciliation of account opening, amendment and closing requests.* Respond to client queries concerning custody/settlements activity and cash (unaffirmed / mismatched / failed trades / debit-credit entries investigation as well as Corporate Events.* Dispatch supporting reports required by direct clients in relation to the above issues, as per the mutually agreed process.* Engage in the safekeeping of any client documentation required for the account administration process.* Investigate corporate event and settlement issues, respond to client cash inquiries and market questionnaires and respond to ad hoc requests, thus contributing to the establishment and maintenance of the bank's reputation for service excellence in Custody.* Become actively involved in client visits and service reviews.* Support Line Manager, when needed, with any supporting documents required for client visits/service reviews.* Adhere to processes and controls to identify and mitigate risks and ensure timely escalation of control issues and reputation risks.* Demonstrate leadership on regulatory and compliance matters. Maintain awareness of risk and minimise the likelihood of it occurring through its identification, assessment, mitigation and control.* Develop, encourage, and nurture collaborative relationships across area of specialisation.* Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. **Qualifications and Experience:** * Minimum Grade 12; Tertiary qualification advantageous* Minimum 3-5 years’ experience within Client Services;* Experience in a Securities environment advantageous