Custody Client Service Specialist

FirstRand Bank Limited; Sandton; On-site; ZAR 300,000 - 420,000; Full time

Job summary

FirstRand Bank Limited in Sandton is seeking a Custody Client Services professional to provide high-quality service from account setup to closure, maintaining open lines of communication to enhance the client experience.

You will investigate custody issues, coordinate account changes, respond to settlements queries, and deliver reports to clients while upholding risk controls and compliance.

Minimum Grade 12 with 3–5 years in client services; Securities environment experience is advantageous.

Qualifications

• Minimum Grade 12; 3–5 years’ experience in Client Services, preferably in Securities.
• Experience with custody/settlements or corporate events is advantageous.
• Ability to maintain clear communication with Custody clients and internal teams.

Responsibilities

• Investigate client custody issues and respond to queries using the bank's query tool.
• Coordinate, monitor, record, and reconcile account opening, amendment and closing requests.
• Prepare and dispatch reports required by direct clients as per agreed processes.
• Engage in client visits and service reviews to support service excellence.

Skills

Client Services

Financial Services

Communication

Education

Grade 12

Tertiary qualification advantageous

Job description

Job Description

The purpose of the role is as follows: To provide Custody clients with high quality service and relevant support required throughout the full value chain i.e., account setup to closure. To maintain open lines of communication with such clients to retain and enhance the clients’ overall experience

Responsibilities

• Investigate issues that clients face with their Custody and Corporate Events (dividends, income, mandatory/voluntary etc.) and reply to client queries using the bank's query management tool.
• Become involved in the coordination, monitoring, record keeping and reconciliation of account opening, amendment and closing requests.
• Respond to client queries concerning custody/settlements activity and cash (unaffirmed / mismatched / failed trades / debit-credit entries investigation as well as Corporate Events.
• Dispatch supporting reports required by direct clients in relation to the above issues, as per the mutually agreed process.
• Engage in the safekeeping of any client documentation required for the account administration process.
• Investigate corporate event and settlement issues, respond to client cash inquiries and market questionnaires and respond to ad hoc requests, thus contributing to the establishment and maintenance of the bank's reputation for service excellence in Custody.
• Become actively involved in client visits and service reviews.
• Support Line Manager, when needed, with any supporting documents required for client visits/service reviews.
• Adhere to processes and controls to identify and mitigate risks and ensure timely escalation of control issues and reputation risks.
• Demonstrate leadership on regulatory and compliance matters.
• Maintain awareness of risk and minimise the likelihood of it occurring through its identification, assessment, mitigation and control.
• Develop, encourage, and nurture collaborative relationships across area of specialisation.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.

Qualifications and Experience

Minimum Grade 12; Tertiary qualification advantageous Minimum 3-5 years’ experience within Client Services; Experience in a Securities environment advantageous #Post #RMB #LI-ZM1

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 13/10/26

Employment Equity

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Company Overview

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa.

The group also offers certain niche products and services in the UK and India.

Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa.

The group follows a multi-branding approach.

Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis.

Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group.

The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses.

The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets.

All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.