CS Operations Agent - 6-Month Hybrid Contract

Bolt; Cape Town; Hybrid; ZAR 150,000 - 200,000; Full time

Benefits offered by this job

Career growth opportunities

Annual company events

Flexible work approach with in-person collaboration

Job summary

A fast-growing tech company in Cape Town is seeking an Entry-Level CS Operations Agent on a fixed-term contract. The role involves supporting customers and partners through multiple channels, resolving issues with kindness, and contributing to a world-class customer experience. Ideal candidates are excellent communicators with strong attention to detail and are adaptable to challenges. Opportunities for professional growth and a hybrid work model are offered.

Qualifications

• Confident handling of online and in-person support interactions.
• Ability to follow structured processes while ensuring a personal touch.
• Strong communication skills across various channels.

Responsibilities

• Support customers and partners for optimal service usage.
• Resolve issues quickly and kindly utilizing best practices.
• Share feedback and ideas for improving operations.

Skills

Excellent communication

Attention to detail

Problem-solving

Fluency in English

Adaptability

Job description

A fast-growing tech company in Cape Town is seeking an Entry-Level CS Operations Agent on a fixed-term contract. The role involves supporting customers and partners through multiple channels, resolving issues with kindness, and contributing to a world-class customer experience. Ideal candidates are excellent communicators with strong attention to detail and are adaptable to challenges. Opportunities for professional growth and a hybrid work model are offered.