CS Operations Agent - Fixed-term contract

Bolt; Cape Town; Hybrid; ZAR 150,000 - 200,000; Full time

Benefits offered by this job

Career growth opportunities

Annual company events

Flexible work approach with in-person collaboration

Job summary

A fast-growing tech company in Cape Town is seeking an Entry-Level CS Operations Agent on a fixed-term contract. The role involves supporting customers and partners through multiple channels, resolving issues with kindness, and contributing to a world-class customer experience. Ideal candidates are excellent communicators with strong attention to detail and are adaptable to challenges. Opportunities for professional growth and a hybrid work model are offered.

Qualifications

• Confident handling of online and in-person support interactions.
• Ability to follow structured processes while ensuring a personal touch.
• Strong communication skills across various channels.

Responsibilities

• Support customers and partners for optimal service usage.
• Resolve issues quickly and kindly utilizing best practices.
• Share feedback and ideas for improving operations.

Skills

Excellent communication

Attention to detail

Problem-solving

Fluency in English

Adaptability

Job description

CS Operations Agent - Fixed-term contract

We are looking for a skilled Customer Support Operations Agent to join our fast-growing Support team. Please note that this role is offered on a fixed-term contract, for a duration of 6 months.

About Us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

• Supporting Bolt’s customers and partners — online and in person — to help them get the most out of our services.
• Resolving issues quickly and kindly, using Bolt’s best practices and your own sound judgment.
• Communicating clearly and professionally across multiple channels — chat, email, voice, or face-to-face.
• Helping improve how we work by sharing feedback and ideas with your team and cross-market peers.
• Playing an active role in shaping a world-class customer experience across our verticals.

About you

• You're confident handling both online and in-person support interactions.
• You’re an excellent communicator, fluent in English (bonus if you speak other South African languages).
• You bring strong attention to detail, stay calm when challenges arise, and adapt quickly to solve problems.
• You’re able to follow structured processes while ensuring the experience remains personal and human.

Experience is great, but we also look for drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
• Some perks may differ depending on your location and role.

Seniority level

Entry level

Employment type

Contract

Job function

Management and Manufacturing

Industries

Software Development

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