Cruise Spa Manager: Lead Team & Elevate Guest Experience

crew-life-at-sea; Cape Town; On-site; ZAR 803,000 - 1,285,000; Full time

Job summary

crew-life-at-sea in Cape Town is seeking an experienced Spa Manager to oversee the daily operations of a cruise ship spa. You will lead the spa team, manage bookings and inventory, and ensure high guest service standards.

You will supervise therapists, drive revenue with spa packages and retail, and uphold hygiene and safety in a fast-paced, multicultural setting. English and Portuguese fluency are required, with life-at-sea commitments expected.

Qualifications

• Demonstrated cruise ship spa experience is mandatory.
• Previous experience in a Spa Manager or senior spa management role.
• Strong leadership, communication, and organisational skills.
• Excellent guest service and sales abilities.

Responsibilities

• Manage the daily operations of the cruise ship spa.
• Lead, supervise, and motivate spa therapists and staff.
• Ensure exceptional guest service and a high level of customer satisfaction.
• Monitor spa bookings, treatments, sales, and daily performance.
• Maintain high standards of cleanliness, hygiene, and safety.
• Handle guest feedback, complaints, and service recovery professionally.
• Train and support team members to maintain consistent service standards.
• Manage spa products, equipment, and inventory.
• Promote spa treatments, packages, and retail products to guests.
• Ensure compliance with company policies, health regulations, and shipboard procedures.
• Prepare reports and communicate departmental performance to management.

Skills

Spa leadership

Guest service

Sales

Multicultural team

English fluency

Portuguese fluency

Job description

crew-life-at-sea in Cape Town is seeking an experienced Spa Manager to oversee the daily operations of a cruise ship spa. You will lead the spa team, manage bookings and inventory, and ensure high guest service standards.

You will supervise therapists, drive revenue with spa packages and retail, and uphold hygiene and safety in a fast-paced, multicultural setting. English and Portuguese fluency are required, with life-at-sea commitments expected.