Spa Receptionist

Crew Life at Sea; Cape Town; On-site; ZAR 325,000 - 541,000; Full time

Job summary

Crew Life at Sea is seeking a professional Spa Receptionist to join our cruise ship spa team. You will welcome guests, manage bookings, promote treatments, and ensure a smooth, welcoming experience aboard.

Responsibilities include handling payments, maintaining records, and supporting daily administrative duties in a fast-paced, multicultural environment while upholding onboard health and guest-service standards.

Qualifications

• Demonstrated cruise ship spa experience.
• Previous spa reception, hospitality, or customer service experience.
• Fluency in English and Portuguese.
• Excellent communication and interpersonal skills.
• Professional, well-groomed appearance.
• Strong organisational and administrative skills.
• Confident handling bookings, payments, and guest enquiries.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Manage spa appointments, bookings, cancellations, and schedules.
• Promote spa treatments, services, and products to guests.
• Handle payments and maintain accurate records.
• Answer guest enquiries and provide information about spa services.
• Maintain a clean, organised, and professional reception area.
• Support the spa team with daily administrative duties.
• Deliver excellent customer service in a busy, multicultural environment.
• Assist with achieving spa sales and service targets.
• Follow all onboard health, safety, and guest-service standards.

Skills

Cruise spa experience

Customer service

English fluency

Portuguese fluency

Communication

Organisational skills

Hospitality experience

Professional appearance

Job description

SPA RECEPTIONIST

We are looking for an experienced and professional Spa Receptionist to join a cruise ship spa team. The ideal candidate will provide exceptional guest service, manage spa bookings, and ensure a smooth and welcoming experience for every guest.

JOB DESCRIPTION

• Welcome and assist guests in a friendly and professional manner.
• Manage spa appointments, bookings, cancellations, and schedules.
• Promote spa treatments, services, and products to guests.
• Handle payments and maintain accurate records.
• Answer guest enquiries and provide information about spa services.
• Maintain a clean, organised, and professional reception area.
• Support the spa team with daily administrative duties.
• Deliver excellent customer service in a busy, multicultural environment.
• Assist with achieving spa sales and service targets.
• Follow all onboard health, safety, and guest-service standards.

REQUIREMENTS

• Demonstrated cruise ship spa experience.
• Previous spa reception, hospitality, or customer service experience.
• Fluency in English and Portuguese.
• Excellent communication and interpersonal skills.
• Professional, well-groomed appearance.
• Strong organisational and administrative skills.
• Confident handling bookings, payments, and guest enquiries.
• Ability to work in a fast-paced, multicultural environment.

MANDATORY DOCUMENTATION

• Valid Passport
• Schengen Visa (for non-EU residents)
• Brazil Visa (required unless South African)
• Seaman's Book
• STCW Certificates
• Valid Medical Certificate
• Vaccination Records (including Yellow Fever)
• Full Resume and References
• Recent Full-Length Photo