Spa Manager

Crew Life at Sea; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Crew Life at Sea is seeking an experienced Spa Manager to oversee the daily operations of our cruise ship spa. You will lead the spa team, manage bookings, treatments, and retail, and maintain the highest guest service standards.

The ideal candidate has spa management experience on cruise ships, strong leadership and communication skills, and fluency in English and Portuguese. You must be willing to work long hours at sea and in a multicultural environment.

Qualifications

• Demonstrated cruise ship spa experience is mandatory.
• Spa Manager or senior spa management experience required.
• Fluency in English and Portuguese required.
• Ability to work long hours and adapt to life and work at sea.

Responsibilities

• Manage the daily operations of the cruise ship spa.
• Lead, supervise, and motivate spa therapists and staff.
• Ensure guest service excellence and high customer satisfaction.
• Monitor spa bookings, treatments, sales, and daily performance.
• Maintain cleanliness, hygiene, and safety standards.
• Handle guest feedback and service recovery professionally.
• Train and support team members to maintain service standards.
• Manage spa products, equipment, and inventory.
• Promote spa treatments, packages, and retail products.
• Ensure compliance with policies, health regulations, and shipboard procedures.
• Prepare reports and communicate departmental performance to management.

Skills

Spa leadership

Guest service

Sales abilities

Communication

Organisational skills

Multicultural teamwork

Education

STCW Certificates

Job description

Job Description

We are looking for an experienced Spa Manager to oversee the daily operations of a cruise ship spa. The successful candidate will be responsible for managing spa services, leading the spa team, maintaining high guest service standards, and ensuring the department operates efficiently and professionally.

Key Responsibilities

• Manage the daily operations of the cruise ship spa.
• Lead, supervise, and motivate spa therapists and staff.
• Ensure exceptional guest service and a high level of customer satisfaction.
• Monitor spa bookings, treatments, sales, and daily performance.
• Maintain high standards of cleanliness, hygiene, and safety.
• Handle guest feedback, complaints, and service recovery professionally.
• Train and support team members to maintain consistent service standards.
• Manage spa products, equipment, and inventory.
• Promote spa treatments, packages, and retail products to guests.
• Ensure compliance with company policies, health regulations, and shipboard procedures.
• Prepare reports and communicate departmental performance to management.

Requirements

• Demonstrated cruise ship spa experience is mandatory.
• Previous experience in a Spa Manager or senior spa management role.
• Strong leadership, communication, and organisational skills.
• Excellent guest service and sales abilities.
• Ability to work effectively in a fast-paced, multicultural environment.
• Fluency in English and Portuguese is required.
• Ability to work long hours and adapt to life and work at sea.

Mandatory Documentation

• Valid Passport
• Schengen Visa (for non-EU residents)
• Brazil Visa (required unless South African)
• Seaman's Book
• STCW Certificates
• Valid Medical Certificate
• Vaccination Records (including Yellow Fever)
• Full Resume and References
• Recent Full-Length Photo