Spa Receptionist

crew-life-at-sea; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

crew-life-at-sea is seeking an experienced Spa Receptionist to join our onboard spa team. You will welcome guests, manage spa bookings, promote treatments, process payments, and maintain a clean, professional reception area in a fast-paced, multicultural environment.

Fluency in English and Portuguese is required. The role calls for excellent communication, strong organisational skills, and the ability to work closely with spa therapists to deliver exceptional guest experiences on board.

Qualifications

• Previous cruise ship spa experience.
• Fluency in English and Portuguese.
• Excellent communication and interpersonal skills.
• Professional, well-groomed appearance.
• Strong organisational and administrative skills.
• Confident handling bookings, payments, and guest enquiries.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Manage spa appointments, bookings, cancellations, and schedules.
• Promote spa treatments, services, and products to guests.
• Handle payments and maintain accurate records.
• Answer guest enquiries and provide information about spa services.
• Maintain a clean, organised, and professional reception area.
• Support the spa team with daily administrative duties.
• Deliver excellent customer service in a busy, multicultural environment.
• Assist with achieving spa sales and service targets.
• Follow all onboard health, safety, and guest-service standards.

Skills

Spa reception

Bookings management

Guest service

Multilingual English-Portuguese

Job description

SPA RECEPTIONIST

We are looking for an experienced and professional Spa Receptionist to join a cruise ship spa team. The ideal candidate will provide exceptional guest service, manage spa bookings, and ensure a smooth and welcoming experience for every guest.

JOB DESCRIPTION

• Welcome and assist guests in a friendly and professional manner.
• Manage spa appointments, bookings, cancellations, and schedules.
• Promote spa treatments, services, and products to guests.
• Handle payments and maintain accurate records.
• Answer guest enquiries and provide information about spa services.
• Maintain a clean, organised, and professional reception area.
• Support the spa team with daily administrative duties.
• Deliver excellent customer service in a busy, multicultural environment.
• Assist with achieving spa sales and service targets.
• Follow all onboard health, safety, and guest-service standards.

REQUIREMENTS

• Demonstrated cruise ship spa experience.
• Previous spa reception, hospitality, or customer service experience.
• Fluency in English and Portuguese.
• Excellent communication and interpersonal skills.
• Professional, well-groomed appearance.
• Strong organisational and administrative skills.
• Confident handling bookings, payments, and guest enquiries.
• Ability to work in a fast-paced, multicultural environment.

MANDATORY DOCUMENTATION

• Valid Passport
• Schengen Visa (for non-EU residents)
• Brazil Visa (required unless South African)
• Seaman's Book
• STCW Certificates
• Valid Medical Certificate
• Vaccination Records (including Yellow Fever)
• Full Resume and References
• Recent Full-Length Photo