Cruise Ship Guest Services Concierge

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Crew Life at Sea Ltd. in Cape Town seeks a Receptionist to welcome guests aboard, manage the front desk, and coordinate with housekeeping, dining, and entertainment to ensure an exceptional experience.

You will handle guest inquiries, reservations, and records, while maintaining professional appearance and confidentiality at all times. Ideal candidates are fluent in English, able to multitask in a fast-paced environment, and comfortable with irregular hours including evenings and weekends.

Qualifications

• Customer service excellence with friendly professional demeanor.
• Multilingual English required; additional languages valued.
• Strong organizational and multitasking abilities.
• Meticulous data entry and cash handling skills.
• Problem-solving and quick decision-making.
• Proficient with reservation systems and MS Office.
• Willingness to work irregular hours, evenings, weekends, holidays.
• Well-groomed with professional appearance.
• Respect for cultural differences and guest privacy.
• Integrity in handling confidential information.

Responsibilities

• Guest Services: Welcome guests warmly and assist with inquiries, check-in/check-out, and reservations.
• Front Desk Operations: Manage the front desk, answer calls, emails promptly.
• Guest Records: Enter guest details into the reservation system and update profiles.
• Cash Handling: Process payments and maintain accurate records.
• Concierge Services: Provide information and arrange excursions and dining options.
• Communication: Coordinate with housekeeping, F&B, and entertainment.
• Administrative Support: Perform filing, data entry, and clerical duties.
• Guest Relations: Build positive relationships and address concerns.
• Safety and Security: Monitor access and report suspicious activities.
• Knowledge Update: Stay informed on ship itineraries and safety procedures.

Skills

Customer Service

Multilingual Skills

Organizational Skills

Attention to Detail

Problem-Solving Abilities

Computer Skills

Flexibility

Professional Appearance

Cultural Sensitivity

Integrity

Tools

MS Office

Job description

Crew Life at Sea Ltd. in Cape Town seeks a Receptionist to welcome guests aboard, manage the front desk, and coordinate with housekeeping, dining, and entertainment to ensure an exceptional experience.

You will handle guest inquiries, reservations, and records, while maintaining professional appearance and confidentiality at all times. Ideal candidates are fluent in English, able to multitask in a fast-paced environment, and comfortable with irregular hours including evenings and weekends.