Cruise Ship Guest Services Concierge

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a Receptionist for a cruise ship operating from Cape Town.

You will manage front desk inquiries, guest check-ins, currency exchange, and act as the main point of contact for passenger service issues while coordinating with multiple shipboard departments. The role requires a friendly, patient, and team-oriented attitude with English fluency and comfort handling high-pressure situations.

Qualifications

• Minimum of two years of experience in a service-oriented environment.
• Experience working with an international clientele is preferred.
• Good command of the English language; additional languages are a plus.

Responsibilities

• Respond to general front desk enquiries.
• Serve as the primary point of contact for passenger service issues.
• Handle guest check-in procedures.
• Conduct foreign currency exchange.
• Provide ship layout information and directional assistance.
• Offer general information on cabins, amenities, ship facilities, and activities.
• Operate internal and external switchboards.
• Liaise with other departments regarding special requests.
• Assist with passenger account queries.
• Use the Property Management System effectively.
• Manage a substantial cash float and handle travellers cheques.
• Log all technical faults reported by passengers and staff.
• Maintain voyage notes detailing all passenger queries.
• Assist during immigration inspections.
• Manage lost and found items.
• Write reports on comments and complaints, and follow up as needed.
• Keep updated information for ports of call and contribute to port highlight materials.
• Handle fax messages and ensure delivery.
• Sell stamps and manage the delivery of mail through the Port Agent.

Skills

Customer service

Multilingual

Team player

Under pressure

Job description

Crew Life at Sea Ltd. is seeking a Receptionist for a cruise ship operating from Cape Town.

You will manage front desk inquiries, guest check-ins, currency exchange, and act as the main point of contact for passenger service issues while coordinating with multiple shipboard departments. The role requires a friendly, patient, and team-oriented attitude with English fluency and comfort handling high-pressure situations.