CRM & Sales Ops Specialist — Pipeline Mastery

Fusion Software; Cape Town; On-site; ZAR 112,000 - 167,000; Full time

Job summary

Fusion Software, based in Cape Town, is seeking a Sales Operations & CRM Administrator to support our sales team, maintain CRM excellence, and ensure opportunities move efficiently through the sales pipeline.

The ideal candidate will be process-driven, detail-oriented, and comfortable working with software systems and sales data. 1+ years in a sales administration/CRM role is preferred, with strong Excel and CRM experience. This is a full-time, on-site role in Cape Town.

Qualifications

• 1+ years' experience in a Sales Administration, Sales Support, CRM Administration, or similar role.
• Excellent organisational and administrative skills.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, Outlook, and Teams.
• Experience working with CRM systems.
• Ability to manage multiple priorities and deadlines.
• Professional, customer-focused approach.

Responsibilities

• CRM & Pipeline Management: Maintain accurate customer and prospect information within the CRM; Ensure all sales opportunities are updated and progressing through the correct sales stages; Monitor pipeline activity and follow up with sales consultants on outstanding actions; Maintain high levels of CRM data quality and integrity; Generate pipeline, forecast, and sales activity reports.
• Sales Administration: Prepare and issue quotations, proposals, and sales documentation; Assist with tender and bid documentation where required; Track quotation approvals and client feedback; Ensure all sales documentation is correctly filed and maintained; Assist with contract preparation and onboarding documentation.
• Lead Management: Manage incoming leads; Monitor lead response times and follow-up activities; Assist with lead nurturing campaigns and customer communications; Schedule meetings, demonstrations, and client engagements.
• Reporting & Coordination: Prepare weekly and monthly sales reports; Assist management with sales forecasting and performance tracking; Coordinate communication between sales, implementation, support, and marketing teams; Identify opportunities to improve sales processes and efficiencies.
• KPIs: CRM data accuracy and completeness; Quote turnaround times; Opportunity and lead follow-up compliance; Reporting accuracy and timeliness; Sales process adherence; Internal stakeholder satisfaction.

Skills

CRM Administration

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Teams

CRM systems

Job description

Fusion Software, based in Cape Town, is seeking a Sales Operations & CRM Administrator to support our sales team, maintain CRM excellence, and ensure opportunities move efficiently through the sales pipeline.

The ideal candidate will be process-driven, detail-oriented, and comfortable working with software systems and sales data. 1+ years in a sales administration/CRM role is preferred, with strong Excel and CRM experience. This is a full-time, on-site role in Cape Town.