CRM Platform Lead: End-to-End Customer Journeys

ooba (Pty) Ltd.; Wes-Kaap; Hybrid; ZAR 600,000 - 800,000; Full time

Job summary

ooba (Pty) Ltd. is looking for a CRM Platform Lead to manage the Zoho CRM platform across multiple business units. This role focuses on ensuring the platform delivers measurable business value and optimizes customer engagement throughout the sales lifecycle.

Candidates should have a Bachelor's degree in a relevant field and advanced CRM certifications. The position offers a hybrid work model and requires a strong focus on process design and operational efficiency.

Qualifications

• Bachelor’s degree in a related field.
• Advanced CRM certifications are highly desirable.
• Experience in CRM platform ownership.

Responsibilities

• Own the Zoho CRM platform as a critical business system.
• Design and optimize customer journeys across sales life cycle.
• Own CRM data model and ensure data integrity.
• Drive CRM adoption among user groups and monitor data quality.

Skills

Structured thinking

Process orientation

Ownership mindset

Influencing skills

Effective communication

Education

Bachelor’s degree in Computer Science, Information Systems, Marketing, or Business Administration

Tools

Zoho CRM

Microsoft Dynamics 365

Job description

ooba (Pty) Ltd. is looking for a CRM Platform Lead to manage the Zoho CRM platform across multiple business units. This role focuses on ensuring the platform delivers measurable business value and optimizes customer engagement throughout the sales lifecycle.

Candidates should have a Bachelor's degree in a relevant field and advanced CRM certifications. The position offers a hybrid work model and requires a strong focus on process design and operational efficiency.