CRM & Client Experience Lead, Luxury Jewellery

Phoenix Recruitment

Cape Town

On-site

ZAR 420,000 - 620,000

Full time

6 days ago

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Job summary

Luxury Jewellery Brand in Cape Town seeks a CRM & Client Communications Manager to translate client-journey strategies into CRM campaigns, automated communications and follow-up journeys. You will manage ActiveCampaign day-to-day and ensure client data is correctly structured and segmented, coordinating communications before and after enquiries, appointments or purchases.

This hands-on role requires a strong understanding of CRM, lifecycle marketing and data privacy, with meticulous attention to

Qualifications

3–5 years of CRM, email marketing, lifecycle marketing or client communications.
Practical experience with ActiveCampaign or a comparable platform.
Experience building automated email journeys.
Strong understanding of contacts, lists, fields, tags and segments.
Experience in luxury/high-touch environments is advantageous.

Responsibilities

Implement client communication journeys translating approved strategies into CRM plans.
Build and manage communication journeys for key stages (enquiries, appointments, purchases).
Manage ActiveCampaign day-to-day: campaigns, automations, triggers and conditions.
Maintain client data segmentation and accurate records with privacy considerations.
Coordinate personal follow-up and notifications for advisors.
Monitor, report and optimise CRM performance and campaign results.