&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose '&Beyonders' very carefully - they are the strength and the future of this company.
Role Purpose
The Creditors Administrator is responsible for the accurate processing, reconciliation and payment of supplier accounts across the Touring business. The role requires strong attention to detail and accountability for the end-to-end creditor process, including invoice verification, supplier reconciliations, payment preparation, banking administration, compliance checks and query resolution. The successful candidate will manage supplier accounts within a high-volume environment, ensuring that suppliers are paid accurately and on time, while maintaining strong financial controls and supporting operational teams with supplier-related queries
Key Responsibilities
Supplier Account Management
- Manage an assigned portfolio of supplier accounts.
- Maintain accurate supplier records and supporting documentation.
- Ensure supplier accounts are accurately maintained within Tourplan and related systems.
- Build and maintain effective relationships with suppliers and internal stakeholders.
Invoice Processing & Verification
- Receive, review and process supplier invoices and credit notes accurately and timeously.
- Verify that invoices comply with company policies and statutory requirements.
- Ensure supporting documentation is complete before processing payments.
- Validate VAT treatment and ensure compliance with relevant tax legislation.
- Monitor outstanding documentation and follow up where necessary.
Reconciliations
- Prepare accurate supplier reconciliations against statements received.
- Investigate and resolve discrepancies between supplier statements, invoices and system records.
- Ensure all supplier balances are accurate and supported.
- Review open vouchers and outstanding supplier items regularly.
Payment Processing
- Prepare payments in accordance with agreed supplier terms and company procedures.
- Process prepayment and term creditor payments.
- Load payments for authorisation on approved banking platforms.
- Allocate payments accurately within the creditor's ledger.
- Prepare and distribute remittance advices and proof of payment documentation.
- Ensure suppliers are paid accurately and within agreed payment terms.
- Compliance & Controls
- Verify new and amended supplier banking details in accordance with AML, FICA and internal control requirements.
- Ensure compliance with company financial policies and procedures.
- Maintain audit-ready documentation and records.
- Support internal and external audit requirements where required.
- Assist with monitoring and strengthening creditor controls.
Query Resolution & Operational Support
- Liaise with suppliers, Reservations teams, consultants and operational stakeholders to resolve payment and account queries.
- Investigate supplier disputes and payment discrepancies.
- Provide timely feedback on outstanding issues and ensure resolution within agreed timelines.
- Support operational teams with supplier-related financial queries.
Cash Flow & Reporting
- Update cash flow forecasts as required.
- Support payment forecasting and cash management processes.
- Provide information required for weekly and monthly reporting.
- Highlight significant payment risks, supplier issues or control concerns to management.
Daily Responsibilities
- Process supplier invoices and credit notes.
- Prepare supplier reconciliations.
- Process prepayment and term creditor payments.
- Load payments for authorisation.
- Allocate payments to supplier accounts.
- Issue remittance advices and proof of payments.
- Verify supplier banking details.
- Resolve supplier and operational queries.
- Update cash flow schedules.
- Ensure documentation is accurately maintained and filed.
- Process third-party barter transactions.
- Perform ad hoc duties as required.
Weekly Responsibilities
- Review open vouchers and outstanding supplier balances.
- Follow up on unresolved supplier queries.
- Monitor upcoming payment commitments.
- Review aged supplier items and outstanding reconciliations.
Monthly Responsibilities
- Complete supplier reconciliations for allocated accounts.
- Ensure supporting tax invoices have been received for all pro forma payments.
- Support month-end close activities relating to creditors.
- Ensure all supplier balances are fully reconciled and supported.
- Assist with month-end reporting requirements.
Requirements & Qualifications
- 3 to 5 years' experience in a Creditors, Accounts Payable or Finance Administration role.
- Proven experience in supplier reconciliations, payment processing and query resolution.
- Experience managing high-volume supplier accounts.
- Exposure to travel, tourism, hospitality or service-based industries will be advantageous.
Education
- Grade 12 / Matric.
- Diploma or qualification in Finance, Accounting or a related field will be advantageous.
Systems & Technical Skills
- Intermediate to advanced Microsoft Excel skills.
- Experience working with ERP, finance or reservation systems.
- Tourplan experience will be highly advantageous.
- Strong reconciliation and numerical skills.
- Understanding of VAT requirements and financial controls.
Competencies
- Strong attention to detail and accuracy.
- Excellent organisational and time management skills.
- Strong analytical and problem-solving ability.
- Effective communication and relationship management skills.
- Ability to manage multiple priorities in a deadline-driven environment.
- High integrity and commitment to maintaining strong financial controls.
- Ability to work independently while collaborating effectively with operational teams.