Credit Controller

Rosebank International; Johannesburg; On-site; ZAR 260,000 - 380,000; Full time

Job summary

Rosebank International is seeking a Pre-Legal Credit Controller to manage debtors accounts and drive timely collections. The role requires proactive engagement with customers, review of statements, and preparing accounts for potential legal action in line with policy and legislation.

Ideal candidates have 3–5 years debt collection experience, a Grade 12, and financial qualifications. Strong communication, attention to detail, and CPA knowledge are advantageous.

Qualifications

• 3–5 years debt collection experience
• Clear credit and criminal record
• Experience in managing debtors accounts and collections processes
• Excellent communication skills, both verbal and written
• Ability to follow policy and prepare files for legal handovers

Responsibilities

• Manage debtors accounts and ensure accurate recording of payments and arrears
• Print and review debtor statements and reconcile balances
• Coordinate with debtors on payment arrangements and suspensions
• Prepare files for legal handovers and liaise with collection agents
• Generate monthly reports and assist with cash flow forecasting and aged debt analysis

Skills

Debt collection

Negotiation

Communication

Phone manner

Customer service

Education

Grade 12

Credit management qualification (advantageous)

Tools

Excel

Debtors software

Job description

Join Our Team at Rosebank International

The Independent Institute of Education, Rosebank International, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 45,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Purpose

Dealing with High-risk debtors accounts. The Pre-Legal Credit Controller is responsible for managing overdue customer accounts and taking appropriate collection action before matters are escalated to the legal process. The role requires proactive engagement with customers, effective negotiation of payment arrangements, accurate account management, and ensuring that qualifying accounts are prepared for legal escalation in accordance with company policies and applicable legislation.

Education (Formal Qualification required)

• Grade 12 / Matric.
• A qualification in Credit Management, Finance related qualifications, Bookkeeping would be advantageous.

Legal Requirements

Clear credit and criminal record

Experience

Debt collection experience – minimum 3 to 5 years

Job specification

1. Manage debtors accounts

• Print and review debtor accounts
• Reallocation of suspense accounts
• Review and reconciliation of debtors credit balances
• Credit control of debtors book, including regular phoning of debtors, suspensions, handovers and dealing with collection agent
• Liaise with account payers regarding special arrangements.
• Prepare and send monthly statements and letters where necessary.
• Capture and allocate all receipts, manage unpaid cheques and debit orders, refund cheques, bursaries, fee credits and adjustment in line with agreed to processes
• Responsible for suspending /barring students
• Prepare all files for legal handovers.

Write and distribute reports

• Prepare, review and submit reports to management General credit control functions
• Cash flow forecasting
• Analysing aged debt
• Assist with daily cash ups
• Assist with receipting as and when requiredAssist with daily banking as and when required
• Proactively contact customers

Customer Service

• Attend to account queries(e-mail/phone/face-to-face)

Key competencies

Deal with customers diligently, courteously and professionally while collecting payments (Excellent telephone manner)

Ability to understand and read a statement, in order to identify overdue account

Be concise and assertive, although also persuasive an patient

Excel knowledge

Customer service orientated, but debt collection comes first and some knowledge of CPA

Expectations

• 8-hour workday (1/2-hour lunch)
• Estimated to have 1 hour administration per day
• Minimum of 6 hours on the phone daily
• All calls time spent per call is approximately 1-3 min, on average 1.5 minutes
• Collect at least 90% of target per month – refer debtors incentive document.

Rosebank International is an equal opportunities employer however preference will be given to EE and South African candidates.