Corporate Health Consultant (Call Centre/Aggregator)

AGILE ALTERNATIVE BUSINESS SOLUTIONS; Centurion; On-site; ZAR 420,000 - 600,000; Full time

Job summary

AGILE ALTERNATIVE BUSINESS SOLUTIONS in Centurion is seeking a Corporate Health Consultant DPM to manage relationships between schemes, brokers and corporate clients in the Call Centre/Aggregator sector. You will drive sales, provide expert product guidance, and ensure high levels of client satisfaction through proactive service delivery.

The role requires strong relationship-building, sales acumen, and advanced Excel skills, with willingness to travel and work extended hours as needed.

Qualifications

• 2-3 years private healthcare industry experience.
• Experience with brokers and/or clients in corporate industry preferred.
• Excellent presentation and communication skills.
• Proficiency in MS Office.
• Advanced level of proficiency in Excel essential.
• Must meet the "Fit and Proper" criteria as set out by the FSCA.
• RE5 Regulatory Examination is preferred.

Responsibilities

• Build and maintain strong relationships with brokers and corporate clients.
• Serve as the primary point of contact for brokers and corporate paypoints.
• Conduct regular reviews with brokers to assess needs, address issues, and explore opportunities for growth.
• Provide expert advice and support on medical aid options.
• Ensure high levels of client satisfaction and address any issues promptly.
• Develop and execute sales strategies to achieve set targets.
• Identify and pursue new business opportunities within the designated portfolio.
• Work closely with brokers to drive new business growth and retention.
• Address and resolve complaints and escalations efficiently.
• Assist brokers and paypoints with product queries, application processes, and problem resolution.
• Ensure timely and effective communication with all stakeholders.
• Conduct broker training sessions and product presentations.
• Keep clients informed about new products, industry trends, and regulatory changes.
• Analyse Call Centre Data that will inform business decisions.
• Establish KPIs for individual performance and monitor progress.
• Provide regular performance reports to the Corporate Health Manager.
• Analyse market trends and competitor activities to inform strategies.
• Provide feedback to management on market conditions, client needs, and product performance.
• Creating/compiling data based presentations and reports

Skills

Relationship management

Sales

Excellent presentation and written/or

Industry experience

Regulatory knowledge

Tools

MS Office

Excel

Job description

Corporate Health Consultant DPM (Call Centre/Aggregator) – Centurion Office

Key Purpose

The Corporate Health Consultant will manage and grow relationships between the Scheme and stakeholders, ensuring exceptional service delivery and client satisfaction. This role is responsible for providing expert advice and support to brokers and corporate clients, driving sales, and ensuring client satisfaction within the Call Centre and Aggregator industry/sector.

Role Overview

Areas of Responsibility

Relationship Management

• Build and maintain strong relationships with brokers and corporate clients
• Serve as the primary point of contact for brokers and corporate paypoints
• Conduct regular reviews with brokers to assess needs, address issues, and explore opportunities for growth
• Provide expert advice and support on medical aid options
• Ensure high levels of client satisfaction and address any issues promptly

Sales and Business Development

• Develop and execute sales strategies to achieve set targets
• Identify and pursue new business opportunities within the designated portfolio
• Work closely with brokers to drive new business growth and retention

Client Service and Support

• Address and resolve complaints and escalations efficiently
• Assist brokers and paypoints with product queries, application processes, and problem resolution
• Ensure timely and effective communication with all stakeholders

Training and Development

• Conduct broker training sessions and product presentations
• Keep clients informed about new products, industry trends, and regulatory changes

Reporting and Analysis

• Analyse Call Centre Data that will inform business decisions
• Establish KPIs for individual performance and monitor progress
• Provide regular performance reports to the Corporate Health Manager
• Analyse market trends and competitor activities to inform strategies
• Provide feedback to management on market conditions, client needs, and product performance
• Creating/compiling data based presentations and reports

Qualifications

• 2-3 years private healthcare industry experience
• Experience with brokers and/or clients in corporate industry preferred
• Excellent presentation and communication skills
• Proficiency in MS Office
• Advanced level of proficiency in excel essential
• Must meet the \"Fit and Proper\" criteria as set out by the Financial Sector Conduct Authority (FSCA)
• RE5 Regulatory Examination is preferred

Personal Attributes

• Action-oriented and proactive
• Strong team player with excellent relationship-building skills
• Quick learner, adaptable, and innovative
• Strong sales and negotiation skills
• Strong data analysis and analytical skills
• Superior verbal and written communication abilities
• Strategic thinker with strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• High level of initiative and ability to work in a target-driven environment
• Customer-oriented with a focus on client satisfaction

Work Requirements

• Experience in the DPM broker base essential
• Own transport and valid driver license essential
• Willingness to work extended and flexible hours as necessary
• Travel will be required for the purpose of meeting with clients and/or stakeholders
• Ability to manage multiple accounts and projects simultaneously