Coordinator-Back-End / Blended / Customer Service-Email + Chat + Voice

EXL; Cape Town; On-site; ZAR 150,000 - 210,000; Full time

Job summary

A leading business consulting firm in Cape Town is seeking an entry-level Coordinator-Back-End to manage customer service through email, chat, and voice. The successful candidate will be responsible for booking appointments in line with business and customer expectations and will support other departments in addressing scheduling queries. This role requires managing client expectations and ensuring adherence to service standards.

Qualifications

• Entry level position
• Full-time employment

Responsibilities

• Ensure customer appointments are booked to meet business and customer expectations.
• Support departments in handling customer queries about scheduling.
• Manage customer expectations and ensure adherence to service lines.

Job description

Coordinator-Back-End / Blended / Customer Service-Email + Chat + Voice

EXL Cape Town, Western Cape, South Africa

Responsibilities

• To ensure customer appointments are booked inline with business and customer expectation, overcoming objections and ensuring these are resolved to a conclusion.
• Support the other departments in dealing with customer queries regarding scheduling.
• Manage and understand the expectations of the customer and to ensure service lines are adhered to.

Details

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Other

Industry: Business Consulting and Services